Computer Support Administrator (CSA)

Job Profile:

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Job Description:

The Opportunity:

CACI is looking for experienced, innovative, and motivated Computer Support Administrators (CSA) to support the mission objectives and needs of the customer, U.S. Strategic Command (USSTRATCOM) in Omaha, Nebraska.  This position is contingent upon award of the United States Strategic Command Information Technology and Logistics Support (SCITLS) contract.

Responsibilities:

• Maintaining, analyzing, troubleshooting, and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment.

• Assist employees via remote access, phone, or in person.

• Provide “white glove” service for VIP customers.

• May mentor or train other Computer Support Administrators.

• May be required to provision and maintain mobile devices (NIPR, SIPR).

• Supporting systems and applications on a geographically dispersed Windows-based client Enterprise network.

• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers.

• Installing and configuring application and operating system software and upgrades.

• Troubleshoot and resolve complex issues at the Tier-II level and work with other teams to identify root cause and resolution.

• Removing old equipment and performing data migration to new machines.

• Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs.

• Analyzes user needs for business applications.

• Coordinates hardware and software system installation and ensures specifications are met with minimal impact to the customer.

• Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge Databases.

• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.

• Analyzing and making recommendations for hardware and software standardization.

• Provide remote support and/or travel to external customer sites as required

Qualifications:

Required: 

• Experience in interfacing with both client managers and system users.

• Currently hold an adjudicated Top Secret clearance and be SCI eligible.

• BA/BS 4 years’ experience, AA/AS 6 years’ experience, or HS/GED with 8 years’ experience.

• Possess a DoD 8140 Security Certification (e.g. CompTIA Security )

• Extensive experience with desktop hardware, software applications, operating systems, and network connectivity. 

• Must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.

 Desired: 

• MCP Certified

• Experience with automated software deployment methodologies.

• Knowledge of and experience with USSTRATCOM

• Strong analytical and problem-solving skills.

• Adaptable to changing circumstances and operational needs.

• Understanding of Department of Defense Military standards.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

Salary : $56,000 - $117,500