End User Support Technician

Job Profile:

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Job Description:

The Opportunity:

• Join a mission-critical organization: Make a real impact by supporting critical operations for the U.S. Government.

• Invest in your growth: Enjoy opportunities for professional development and career advancement within CACI's growing IT services sector.

• Be part of a winning team: Collaborate with talented and dedicated professionals who are passionate about delivering exceptional IT support.

• Competitive benefits: Enjoy a comprehensive benefits package including medical, dental, vision, and more.

• Work-life balance: CACI values its employees and offers a supportive work environment.

• Gain valuable experience: Enhance your technical skills and build a strong foundation for a successful IT career.

• Make a difference: Contribute to the success of our government clients and the security of our nation.

Responsibilities:

• Empower users: Provide exceptional support for a wide range of technologies, including desktops, laptops, mobile devices, and peripherals.

• Solve challenging problems: Diagnose and resolve hardware and software issues quickly and efficiently.

• Stay ahead of the curve: Implement and maintain cutting-edge technologies like Windows 11, Microsoft 365, and cloud solutions.

• Collaborate with experts: Work closely with other IT teams to ensure seamless operations and resolve complex issues.

• Continuous learning: Embrace new technologies and stay current on industry best practices.

• Maintain a secure environment: Apply security patches and operating system upgrades to ensure the security and integrity of the technical environment.

• Deliver1 exceptional customer service: Build strong relationships with end-users and provide timely and effective support.

Qualifications:

Required: 

• Proven experience: Requires bachelor’s degree or equivalent and at least 5 years of experience supporting end-users in a fast-paced environment.

• Technical expertise: Strong understanding of Windows operating systems, networking concepts, and common IT applications.

• Excellent communication skills: Ability to clearly and concisely communicate technical information to both technical and non-technical audiences.

Desired:

• Experience with Linux/Unix, Mac OS, and virtualization technologies.

• Familiarity with security protocols and best practices.

• Experience with IT service management tools (e.g., ServiceNow).

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

Salary : $78,700 - $165,300