What are the responsibilities and job description for the Help Desk Analyst (JR) position at CACI?
CACI is seeking a Technical Support who will be making a significant impact to the Army by developing and integrating the Integrated Personnel and Pay System-Army (IPPS-A), the Army's future Web-based Human Resources (HR) solution across all Army Components. Designed to alleviate the Army's current reliance on over 70 stove-piped systems, IPPS-A will provide a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information.
CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental effort: Once complete, IPPS-A will be the largest integrated personnel and pay system in the world!
The CACI ISS Team is looking for a Junior Help Desk Analyst to fill a position in Northern Virginia. You will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application solutions via electronically submitted requests received by the Tier 2 help desk.
Responsibilities:
Rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels.
Follow Standard Operating Procedures and provide consultative and analytic problem solving.
Analyze business process break downs and identifying solutions to ensure mission critical processes can be completed in the system as intended or escalate the incident to Tier 3 support as needed.
Documented all customer interaction along with incident status and solutions.
Maintain an updated working knowledge of customer systems and current service desk processes and procedures for IPPS-A applications, tools, and technical solution support.
Conduct analysis of problems and work to quickly develop and test solutions for non-common questions. Through analysis, documenting findings, and making recommendations, you may influence functional or technical subject matter experts to improve system functionality.
May require shift work in support of a 12x7 service level excluding Federal holidays and critical incident support on-call if requested.
Qualifications:
Required
Bachelors degree in an IT, Business, or equivalent experience
Ability to obtain CompTIA A Certification within 3 months of joining IPPS-A
Understanding of common human resource issues
Willing and able to obtain a Secret Clearance (Must be a US Citizen to obtain a Secret clearance)
Desired:
Experience working in an Oracle environment
Basic ability to run SQL queries, develop queries and investigate data
Experience in troubleshooting and conducting root cause analysis
User provisioning and Application Security experience
Experience with PeopleSoft Human Capital Management
Experience supporting DoD Army Human Resource Community customers
Good teamwork, problem-solving, and analytical skills
Excellent verbal and written communication skills
Strong follow-up and organizational skills
Open to learning new technology
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$54,200 - $111,000Salary : $54,200 - $111,000
