What are the responsibilities and job description for the Help Desk Analyst (Linux) position at Alesig Consulting LLC?
The Help Desk Analyst position assists customers with questions and problems concerning computer systems, hardware and software. The Help Desk Analyst will work with customers remotely, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.
Duties & Responsibilities:
- Proficiency troubleshooting Linux/UNIX servers in response to customers issues and requests
- Resolving issues over the telephone or via connecting remotely
- Effectively researching problem areas and providing solutions to reported problems
- Recording, reporting, and completing trouble tickets utilizing a help desk application
- Providing end-user support to software applications that support the UI program
- Integrating and testing new hardware and software components as they are added to the State replicate computer system
- Providing exceptional customer service and interpersonal skills with an effective and innovative ability to problem solve and provide troubleshooting assistance both in-person and remotely
- Proven ability to work independently and assume responsibility of initiating and completing critical functions
- Hands-on automated data processing experience working with integrated computer systems under a Linux/UNIX Operating System environment
- Experience in using SQL statements to retrieve data from a relational database is highly desired
- Leadership qualities
Required Education/Certifications:
- Linux Certification (desired)
- HS Diploma
This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
