Network/Systems Support Specialist

Job Profile:

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Minimum Clearance Required to Start:

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Job Description:

The Opportunity:

The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Services  (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).  

Supporting the HEITS team, you will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:

• Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues

• Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures

• Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.

Responsibilities:

As a Network/System Support Specialist, you will provide ongoing network support, address availability issues, overcome performance problems and provide overall Tier 2/3 Service Desk support. You will manage network performance, diagnose performance problems and undertake tuning activities to ensure network performance meets SLR requirements.  You will also troubleshoot and resolve problems to ensure quality transmission service on the network.

You will report on overall network performance including frequent problems, underlying issues and plans to improve network availability, performance and problem resolution. Trains users, maintains, creates and deletes user accounts. Maintains and updates system security plans on all platforms. Implements and coordinates network policies, procedures and standards. Enforces network security procedures.

Qualifications:
• Familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks.
• Understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, BGP, and LDP.
• Experience with SAFe® Agile and DevSecOps.
• TS/SCI Clearance and ability to obtain DHS specific clearance prior to starting
• Education and Experience Level: High School Diploma with 10-14 years of experience; Bachelor’s degree with 4-8 years of experience; or a Master’s degree with 2-4 years of experience.

Desired:

• Cisco CCNA, CCNP, CCIE, Juniper JNCIA, JNCIS, or JNCIE, ITIL® v3 Practitioner or ITIL® v4 equivalent Foundations, and/or CISSP.
• IT Certifications such as Security , CISSP, etc.
• SAFe® certified.
• ITIL® v4 equivalent.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.

Minimum Required Hourly Wage:

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Salary : $26