What are the responsibilities and job description for the ServiceNow Implementation Specialist position at CACI?
The Opportunity:
CACI is looking for a ServiceNow implementation specialist to support our customer, U.S. Strategic Command (USSTRATCOM), in Omaha Nebraska This position is contingent upon award of the STRATCOM Information Technology and Lifecycle Services (SCITLS) program. The ideal candidate will possess a deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Public Sector Digital Services (PSDS), Customer Service Management (CSM), and related ServiceNow modules, possess hands-on expertise in leading ServiceNow projects from inception through completion, and have experience supporting government clients within DOD and other federal agencies
Responsibilities:
Work closely with government stakeholders to ensure that the ServiceNow solutions meet business objectives and drive process improvements
Oversee the entire lifecycle of ServiceNow implementations, from requirements gathering and design to deployment and post-launch support
Manage the end-to-end implementation of ServiceNow modules, including ITSM, ITOM, HW/SWAM, and others as required
Work closely with clients to understand their business needs and translate them into technical solutions, ensuring alignment between ServiceNow capabilities and business requirements
Collaborate, design, and implement integrations with other enterprise systems such as LDAP, Single Sign-On (SSO), and API-based web services to ensure seamless connectivity between ServiceNow and client infrastructures
Communicate project progress, technical designs, and system functionalities to both technical and non-technical audiences, including senior leadership and large client groups
Identify project risks, and implement mitigation strategies to ensure project timelines, budgets, and scope are met
Create and maintain technical documentation, including design, testing, and training documents
Oversee development of reports and dashboards using Performance Analytics and other reporting tools in ServiceNow
Deliver user training and provide ongoing support for ServiceNow users
Provide guidance and mentorship to junior developers and team members, fostering an environment of continuous learning and professional growth
Qualifications:
Required:
A current TS clearance with SCI eligibility
Possess certifications as directed by DoDD 8140.x, such as CompTIA Security or equivalent
Proven experience in leading full life cycle ServiceNow implementations, including familiarity with Performance Analytics, Service Portal, and Flow Designer within ServiceNow
Possess the ServiceNow Certified System Administrator (CSA) certification
Possess 2 or more ServiceNow Certified Implementation Specialist (CIS) certifications, showcasing deep expertise in multiple ServiceNow areas such as ITSM, ITOM, HRSD, PSDS, CSM, or SecOps
Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 10 years of professional experience; or 8 years of professional experience with a related Master’s degree
Proficiency in AngularJS and Portal Development to customize user experiences, as well as ServiceNow Development APIs for building custom solutions
Extensive experience with Web Service Integration (API Web Services), REST, and SOAP ensuring ServiceNow seamlessly connects to external systems
Proven experience in LDAP Integration and Single Sign-On (SSO) configuration and administration
Desired:
Possess certifications as directed by DoDD 8140.x Advanced level.
A minimum of five years’ experience within the last ten years in Systems Architecture and MBSE.
Experience with DoDAF.
Experience utilizing architecture tools such as SPARX EA or Cameo.
Experience with complex system of systems engineering practices.
Experience with tool automation and integration technical auditing.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$99,000 - $217,700Salary : $99,000 - $217,700
