What are the responsibilities and job description for the Technical Implementation Specialist position at gWorks?
📍 The Role: Technical Implementation Specialist
At gWorks, client success starts with a smooth, strategic onboarding — and that’s where you come in. As a Technical Implementation Specialist, you’ll guide municipal clients through their first steps with our software, ensuring they feel confident, supported, and set up for long-term success.
You’ll act as both a product expert and trusted guide, configuring software based on gWorks best practices and the unique needs of each client. From Accounting and General Ledger to Payroll and Bank Reconciliation, you'll help bring our tools to life in ways that truly work for the people using them.
💥 How You’ll Make an Impact
- Own the Onboarding Journey
Lead clients through the adoption of key gWorks software modules — including Accounting, AP, GL, Payroll, and Bank Reconciliation — from kickoff to handoff. - Be the Product Expert
Serve as the go-to resource during implementation, helping clients understand how the software fits their policies, workflows, and goals. - Manage Multiple Projects with Confidence
Coordinate several onboarding projects at once, staying proactive about timelines, client progress, and internal collaboration. - Coach for Success
Offer structured, supportive coaching to help clients adopt features and workflows that maximize product value. - Share Insights That Matter
Analyze client behavior, usage trends, and feedback to surface meaningful insights to the Client Success and Product teams. - Keep Everyone in the Loop
Document progress, track milestones, and maintain transparent, timely communication throughout each onboarding experience. - Drive Continuous Improvement
Identify opportunities to improve both the onboarding experience and the product itself — and partner across teams to make it happen.
🔑 What You’ll Bring
- 4 years of relevant experience, or a degree in Business, IT, or related field
- Proven success managing software onboarding or implementation processes
- Comfort with SaaS platforms, client data, and technical problem-solving
- Bonus: experience working in municipal government, especially front office or HR
- Strong communication and project management skills
- A collaborative, solutions-first mindset with a genuine passion for client success
- Ability to anticipate issues and solve them before they become problems
📈 What Success Looks Like
Your success in this role will be measured by:
- Client Onboarding Time – Efficient, well-managed implementations
- Client Satisfaction Scores – Strong relationships and trust earned early
- Software Utilization Rates – Clients using key features and workflows effectively
- Product Feature Adoption – Clear paths from configuration to long-term value
🏡 Where You’ll Work
We support great work — from wherever you work best.
- Omaha-based? You’ll follow our hybrid model, working remotely with in-office collaboration on Tuesdays and Thursdays.
- Remote? We’ve got your back. You’ll be fully supported to work from anywhere in the U.S.
That said — we’re proudly Omaha-first. We believe there’s value in being close to the people we serve and to each other. While we welcome remote talent, we prioritize hiring local when possible to build stronger connections and deepen our roots in the community.
🗣 A Note to Candidates
You don’t need to meet every single requirement to apply. If you’re excited about this role, believe in the mission, and think you’d be a great fit — we want to hear from you.
Compesation: 60,000- 80,000
