What are the responsibilities and job description for the Director of Member Experience Excellence position at CACL Financial?
CACL Financial is seeking an experienced leader to fill the role of Chief Member Experience Officer. As a key member of our executive team, you will be responsible for designing and implementing strategies that deliver exceptional experiences for our members.
The ideal candidate will have a proven track record of leading teams and driving innovation in the financial services industry. You will work closely with our leadership team to develop and execute plans that meet our member experience goals.
Key Responsibilities:
- Lead and mentor a talented team focused on delivering exceptional member experiences across all channels.
- Drive innovation and improvement in our services, both in-branch and digital.
- Analyze data and feedback to continuously elevate member satisfaction and engagement.
- Champion a culture of excellence and a commitment to putting members first.
Requirements:
- Proven experience leading member/customer experience teams, preferably in financial services.
- A strategic mindset and the ability to turn insights into action.
- Strong leadership, communication, and problem-solving skills.
- PASSION FOR INNOVATION AND IMPROVING THE CUSTOMER JOURNEY.
About CACL Financial:
We are a forward-thinking credit union dedicated to helping our members achieve their financial goals. We believe in providing personalized service and innovative solutions that make a real difference in our members' lives.
