What are the responsibilities and job description for the ACH Operations Specialist II position at Cadence Bank?
What The Role Is
The ACH Specialist II possesses detailed knowledge of all aspects of Cadence Bank’s ACH processing activities (systems, procedures, etc.). Provides assistance to customers, bank employees and the ACH Operations Manager. Has prior ACH Operations experience, and is well versed in critical timeframes and processes relating to ACH item processing.
How You will Make an Impact
- Assist internal employees and customers with ACH questions via email and phone
- Setup/Edit ACH warehouse access for internal departments
- Process ACH return requests
- Manage and work various daily and monthly reports
- Assist with ACH research requests
- Process transactional tickets needed
- Research outstanding transactions on all ACH General Ledger accounts
- Setup and maintenance of Federal Reserve EDI reports
- Setup and maintenance of ACH filters and blocks
- Answer phone calls received into the ACH Operations department
- Supply reporting information on transactional activity
- Remain up-to-date and comply with NACHA Rules and Regulations
Who You Are
- Ability to build strong partnerships with teammates and other departments
- Good computer skills, proficient in Excel and Google
- Strong communication, collaboration, and organizational skills
- Excellent work ethic with a strong ability to multitask
- Proactive in problem solving and responding to internal and external requests
- Knowledge of general ACH processing concepts
- Knowledge of PEP software preferred
- Minimum 2 years of banking experience required
- Minimum 2 years prior ACH Operations experience required
- Ability to be able to adapt to change, work in a fast paced, detail oriented environment
- Knowledge of Cadence Bank systems, desired
- Develop a continuous program of self-education and improvement
- Abide by the policies and procedures approved by the Bank
- Works cooperatively with others.
- Regular and reliable attendance.
If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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Education
Required- High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
