What are the responsibilities and job description for the Call Center Specialist position at Cadence Bank?
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JOB DESCRIPTION
Position: Call Center Specialist
Physical Location: 2830 West Jackson Street, Tupelo, MS
Reports To: Call Center Manager
Working Conditions: Normal, no adverse or hazardous conditions
Job Group Category: Non-Exempt
Work Hours: 11 am - 8 pm - 40 hr Shift (FT benefits)
9 am - 3:30 pm 30 hr Shift (FT benefits)
Monday - Saturday (rotating Saturday hours)
Primary Purpose:
Provide high levels of customer service to BancorpSouth customer base.
Principal Duties and Responsibilities:
- Answer, resolve, and/or initiate actions on customer calls into center on all products and services
- Consistently achieve set performance standards for quality and productivity
- Cross sell additional bank products and/or services as appropriate
Job Specifications:
- Minimum of high school diploma: one year in customer service is preferred
- Excellent interpersonal and motivational skills
- Innovative and highly motivated self-starter
- Excellent verbal communication skills
- Basic PC literacy
- Detail oriented
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Company: Cadence Bank
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
Salary : $27,400 - $34,600
