Salesforce Business Systems Analyst

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Cadence IT is seeking a skilled Business System Analyst with a proven history of delivering scalable application solutions on the Salesforce platform. This role requires a deep understanding of sales and support business processes, Salesforce Sales / Service Cloud capabilities, strong analytical and communication skills, and collaboration with customers and technical teams to create unique customer solutions leveraging the full power of the Salesforce platform.

Key Responsibilities : 1. Lead dynamic and interactive requirements gathering sessions with cross-functional stakeholders across multiple business groups and guide users toward Out-of-box Salesforce solutions and industry “Best Practices”2. Adopt a robust analytical approach to evaluate business needs, identify opportunities for improvement, and decompose high-level information into detailed requirements, emphasizing cross-functional inter-dependencies3. Create and maintain the Functional Specs documentation, including use cases, and work collaboratively with the team to test and deploy the system changes4. Work with development, design, and QA teams to ensure the business requirements are implemented and validated as per documented specs5. Monitor Salesforce Service Cloud upgrades and industry trends, recommending best practices and new features to improve efficiency and leverage native functionality as much as possible6. Develop reports, dashboards, and metrics to provide insights to stakeholders

Qualifications :

• Excellent verbal and written communication skills, with the ability to work collaboratively across teams2. 10 years of experience in a Business Systems Analyst role, with 3 years experience on Salesforce Sales and / or Service Cloud required3. Strong understanding of Salesforce Sales & Service Cloud features4. Proficient in creating process diagrams, user stories, and functional specifications5. Strong analytical and problem-solving skills, with a focus on driving measurable outcomes6. Ability to build consensus among cross-functional business stakeholders (at different levels of the organization) on approach and outcomes and help deliver robust, scalable technology solutions7. Strong verbal and written communication skills, expertise in managing crucial customer conversations, coupled with strong negotiating and conflict-resolution abilities8. Results-oriented and self-starter with a desire to learn and continuously augment skills9. Bachelor’s degree in Computer Science, Finance, Business, or Technology related field 10. Salesforce Certification a plus

Location : San Jose, California

The annual salary range for California is $109,200 to $202,800. You may also be eligible to receive incentive compensation : bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include : paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.

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Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.

Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. 
Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.

Cadence is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.

Cadence is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.

Salary : $109,200 - $202,800