What are the responsibilities and job description for the AGM Hotel position at Cadillac Jack's Gaming Resort?
Join the team at SpringHill Suites by Marriott in Deadwood, SD, where we offer a thrilling and rewarding career experience. Here's why you should consider being a part of our dynamic team:
Dynamic Culture: Experience a workplace culture at SpringHill Suites by Marriott in Deadwood, SD that seamlessly blends professionalism with inclusivity, fostering a welcoming environment where every team member feels valued and respected.
Marriott Travel Discounts: Enjoy exclusive travel discounts at Marriott properties worldwide, allowing you to explore new destinations and create unforgettable experiences at a fraction of the cost.
Clear Path to Advancement: Chart your career trajectory with confidence as SpringHill Suites offers ample opportunities for growth and progression, supported by training programs, mentorship, and ongoing development initiatives.
Performance Bonuses: Elevate your earning potential with performance-based bonuses, recognizing and rewarding your exceptional contributions to guest satisfaction and overall success.
Diverse Range of Roles: Discover the perfect fit for your skills and interests among the wide array of available roles, spanning Guest services, housekeeping, management, and beyond.
Supportive Management: Experience firsthand the care and support of a management team dedicated to your success, offering regular check-ins, open communication channels, and a genuine commitment to your well-being.
Competitive Compensation: Enjoy a competitive salary that reflects the value of your hard work and dedication, providing financial stability and rewarding your commitment to delivering exceptional service.
Celebrating Success: Bask in a culture of celebration and recognition, where achievements big and small are met with high fives, smiles, and words of encouragement, fostering a positive and motivating work environment.
Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:
- Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
- Dining Deals: Get discounts on food and beverages at our outlets.
- WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.
- Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
- Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
- AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
- Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
- Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.
Responsibilities
- Assist the General Manager with the day-to-day operations of the property including front desk, housekeeping, maintenance, food & beverage, and sales.
- Responsible for goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.
- The AGM will direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
- Oversees the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.
- The Manager is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
- Will be responsible to complete the duties of General Manager during times when the General Manager is not available.
- Other duties may be assigned to meet business needs.
Requirements:
- Energetic, self-motivated leader with strong work ethic required.
- Excellent communication, organizational and customer service skills required.
- Ability to direct, oversee multiple tasks simultaneously.
- Ability to work and interact with employees on every level.
- Exceptional written and verbal communication skills
- Working knowledge of Excel and Word, knowledge of property management software systems a must
- Local market knowledge experience a plus, with emphasis on local, corporate and group business
Benefits for full-time Associates:
- Health / dental / vision / life
- 401k plan with 3% match after one year of employment
- Company-wide discounts on hotel rooms and restaurants
We offer daily pay to all Associates through ZayZoon!!!
An equal-opportunity employer
