What are the responsibilities and job description for the Front Desk Associate position at Cadillac Jack's® Gaming Resort?
Are you passionate about providing top-notch hospitality? Do you thrive in a fast-paced, dynamic environment?
If so, we invite you to join our team as a TRU Front Desk Associate.
In this role, you will be the face of our hotel, offering a warm welcome to guests from around the world. Your dedication to service excellence will create the first impression that sets the tone for an exceptional stay. Apply today!
Key Responsibilities
- Offer a warm welcome to guests, ensuring effective communication and a hospitable atmosphere.
- Punctually arrive for shifts, dressed in the proper uniform.
- Proficiently handle incoming calls, directing them as required.
- Utilize brand specific hotel systems for managing and adjusting reservations.
- Daily use of Microsoft applications, including Teams and Outlook, to facilitate operations.
- Apply sales strategies to boost hotel occupancy and revenue.
- Interpret and act upon information from daily reports.
- Collaborate seamlessly with various departments within the casino resort to enhance guest services.
- Uphold and surpass franchise brand standards in all activities.
- Maintain an organized and well-stocked front desk area.
- Engage in ongoing technological advancements to improve both guest and staff experiences.
Qualifications
- The stamina to remain standing for up to 8 hours during shifts.
- Adept at critical thinking and resolving problems efficiently.
- Self-driven with a strong sense of team collaboration.
- Outstanding ability to multitask and manage time effectively.
- A strong sense of responsibility and ownership of duties.
- Comfortable working in the dynamic atmosphere of a casino resort.
Benefits
- A generous $1000 sign-on bonus.
- Eligibility for position-specific bonus programs.
- Comprehensive health, dental, vision, and life insurance plans.
- A 401K plan with up to 3% company matching.
- Access to the Rewardian employee rewards program.
- ZayZoon feature for same-day pay access.
- Paid leave provisions.
- Numerous opportunities for career progression.
If you’re a dedicated hospitality professional eager to make a mark, we’re excited to review your application!
Job Types: Full-time, Part-time
Pay: From $16.50 per hour
Salary : $17