What are the responsibilities and job description for the Internet Sales Manager position at CADILLAC OF JACKSON LLC?
The Internet Sales Manager has the opportunity to boost a sales team to create an exceptional experience for customers. This role will not only work internet leads for the dealership, but they will work hand-in-hand with the sales team to ensure an exceptional concierge level service for the Customer. Internet Manager is responsible for overseeing the dealership's online sales and digital marketing strategies. The primary goal is to generate and manage internet leads, optimize the online customer experience, and increase vehicle sales through digital channels.
What are the day-to-day responsibilities?
- Leading yourself and the team in a way that supports the companies Culture, Vision and Mission
- Setting a clear vision and goals for yourself to achieve targeted performance in new and used vehicle sales and profit
- Engaging and motivating the Sales team to achieve key goals, performance expectations and best practice processes
- Driving the business through a high-level of involvement in the day-to-day operations
- Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing
- Appraising vehicles for trade
- Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones
- Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory
- Assisting in managing controllable expense elements for the New and Used Vehicle Departments
- Analyzing the business to determine shortfalls and developing action plans to improve performance
How will I know if I am successful?
The performance of a Internet Sales Manager is measured by achieving:
- Targeted unit sales and gross profit
- Targeted Associate retention
- Targeted Customer Satisfaction Index
- High School diploma or equivalent
- 2-4 year degree preferred
- Experience in the automotive sales industry or digital marketing
- Proven success in auto retail sales (at least 2 years)
- Strong knowledge of CRM and lead management software
- Familiarity with online advertising and SEO strategies
- Proven leadership ability to mentor and train others
- Ability to set and achieve targeted goals
- Ability to drive an exceptional Customer experience - drive concierge services
- Demonstrated communication and interpersonal skills - a collaborator
- Organization and follow-up skills
- Experience and desire to work with technology
- Valid in-state drivers license and have and maintain an acceptable, safe driving record
- Flexibility in work schedule
- ability to work in a fast paced, results driven environment