What are the responsibilities and job description for the School Experience Representative position at CADY?
Description
Who is CADY?
At CADY, we believe in going beyond the portrait. Since 1999, we’ve been redefining school photography with a focus on connection, creativity, and community. We’re the fastest-growing photography company in the U.S., and our mission is simple: deliver extraordinary experiences for extraordinary people—students, educators, and team members alike.
Who are you?
You’re a relationship builder, problem solver, and go-getter passionate about helping others succeed. You find joy in the details, thrive in fast-paced environments, and know that behind every school partner is a story worth honoring. You love rolling up your sleeves to make things happen—and celebrating milestones as a team.
Your role
As a School Experience Representative (SXR), you are the dedicated point of contact for your assigned schools. You schedule events, provide proactive support, and ensure a seamless experience for educators and students. From managing school accounts to coordinating Picture Days and Senior Roadshows, you are the heartbeat of our school partnerships.
What You’ll Do
Top 5 Responsibilities
Who is CADY?
At CADY, we believe in going beyond the portrait. Since 1999, we’ve been redefining school photography with a focus on connection, creativity, and community. We’re the fastest-growing photography company in the U.S., and our mission is simple: deliver extraordinary experiences for extraordinary people—students, educators, and team members alike.
Who are you?
You’re a relationship builder, problem solver, and go-getter passionate about helping others succeed. You find joy in the details, thrive in fast-paced environments, and know that behind every school partner is a story worth honoring. You love rolling up your sleeves to make things happen—and celebrating milestones as a team.
Your role
As a School Experience Representative (SXR), you are the dedicated point of contact for your assigned schools. You schedule events, provide proactive support, and ensure a seamless experience for educators and students. From managing school accounts to coordinating Picture Days and Senior Roadshows, you are the heartbeat of our school partnerships.
What You’ll Do
Top 5 Responsibilities
- Build and nurture strong relationships with yearbook advisers and school administrators through regular, personalized communication
- Act as the go-to resource for school questions, concerns, and support, offering timely and effective solutions
- Maintain accurate and complete customer profiles and school account information
- Schedule and confirm all school photography events with precision and attention to detail
- Collaborate with internal teams (studio, production, sales) to ensure smooth event execution
- Respond quickly to requests from the sales team and schools
- Track and manage all school interactions in the company systems
- Complete onboarding processes for new schools, including contract verification and setup
- Assist with seasonal and ongoing school-based projects and initiatives
- Ensure full visibility into school production and studio jobs
- Must be at least 18 years old
- Must pass a satisfactory background check
- Excellent verbal and written communication skills
- Strong attention to detail and multi-tasking abilities
- Proficient with Microsoft Office and Google Suite
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a cross-functional team
- Experience working in or with schools
- Knowledge of yearbook production timelines or student-centered events
- Photography knowledge
- Familiarity with Adobe Creative Suite
- Minimum of one year customer service/account management experience (hospitality industry preferred)
- Proven customer support experience
- High School diploma or equivalent
- Stationary for extended periods
- Extended periods of viewing computer screens
- Verbally communicate with customers and team members
- Moderate noise and other potential sensory stimulants (i.e., business office with computers, phone, and printers, music, and light foot traffic)
- Prioritize information/tasks
