What are the responsibilities and job description for the Account Executive position at CAE?
About This Role
The Account Executive role will center around customer success and sales execution for a defined set of training platform. Will be the main point of contact for any customer service requests. The AE's focus will be to quickly respond to customer requests via phone and email to accurately book their training while updating the CRM database. They will coordinate with both training services and sales to provide an ideal training experience by acting as an internal champion for the client and a subject matter expert for their respective platform.
The ideal candidate will be customer focused, detail and process oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.
E-Verify
As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you’d like more information about your EEO rights as an applicant under the law, please click here EEO is the Law poster.
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.
113688
The Account Executive role will center around customer success and sales execution for a defined set of training platform. Will be the main point of contact for any customer service requests. The AE's focus will be to quickly respond to customer requests via phone and email to accurately book their training while updating the CRM database. They will coordinate with both training services and sales to provide an ideal training experience by acting as an internal champion for the client and a subject matter expert for their respective platform.
The ideal candidate will be customer focused, detail and process oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.
- Accountable for all revenue bookings within their assigned platforms. Owns the client's experience and acts as a link between Operations, Key Accounts, and Inside Sales. Responsible for quickly responding to requests to book revenue within the platform with accurate, detailed information that matches customers preferences. Ensures that bookings are entered correctly into the system and follows up with clients regarding any pre-training related changes, questions or concerns.
- Support sales activities in defined platforms by working closely with Sales and Key Accounts as a subject matter expert on their assigned platforms. Provides guidance on suggested courses, training availability, and platform specific knowledge.
- Build and maintain client relationships. Acts as a trusted training advisor for Decision Makers while arranging their scheduling needs.
- Resolves customer concerns. Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary and owns the concern until it is resolved.
- Ensure all reporting and CRM entry is done accurately and on time
- Bachelor's Degree Preferred
- 2-5 years job-related experience
- Working knowledge of FAR Part 91 and 135 preferred
- Strong interpersonal and communication skills
- Frequent customer contact over the phone and ability to communicate effectively
- Customer service oriented
- Pilot's license preferred but not required
- Solid negotiation skills
- Strong listening skills
- Experience with corporate flight departments and/or charter operators preferred
- Proficient verbal and written communication skills
- Must be able to communicate in English and French
E-Verify
As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you’d like more information about your EEO rights as an applicant under the law, please click here EEO is the Law poster.
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.
113688
