Sales Operations Manager - Veterans Affair

Description

Company Overview:
OrthoCor Medical is a business unit of Caerus Corp and is headquartered out of Blaine, MN. Caerus Corp, we are committed to fostering a dynamic and inclusive workplace that values collaboration and innovation. We believe in empowering our employees. If you're looking for an exciting career where you can make an impact, we'd love to hear from you!

Position Summary:
We are seeking a dedicated Sales Operations Manager to join our Sales team at OrthoCor Medical. In this role, you will be responsible for acting as the main liaison between VA Medical Centers and the company, handling referrals, purchase orders, compliance, and customer service. You will work closely with the sales, operations, and VA liaison teams to ensure smooth processing of VA orders, maintain compliance with policies, and provide exceptional service to veterans and internal teams.

Duties and Responsibilities:

• Act as the go-to expert on VA business and the VA purchasing process. Serve as the primary liaison between VA Medical Centers and the company.
• Partner with the sales team to process VA referrals, including generating quotes, reviewing, and processing VA purchase orders.
• Educate VA Purchasing Departments on product offerings, part numbers, pricing, and the order process.
• Ensure all internal procedures and documentation meet VA requirements and standards.
• Track and manage Veteran Affairs community care approvals, ensuring proper follow-ups and communication of approval statuses and timelines.
• Stay current with VA community care policies and updates to ensure compliance and accurate documentation.
• Identify bottlenecks in the approval process and suggest improvements to streamline workflows.
• Provide customer service to veterans, VA clinicians, and internal teams. Respond to inquiries promptly and professionally.
• Manage incoming paperwork and correspondence related to sales representatives, third-party administrators, and other entities.
• Review assigned denials, work towards resolution, and assist in preparing documentation for appeals.
• Ensure compliance with HIPAA, business ethics, and company policies.
• Stay up to date on industry changes by participating in educational opportunities and training.

Qualifications

Minimum Qualifications:

• High school diploma or GED required. Bachelor’s degree preferred.
• Minimum of 5 years of professional experience in a related field. Experience in Durable Medical Equipment (DME), medical devices, or medical billing is highly preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong background in handling confidential, complex information with a high degree of professionalism and discretion.

Compensation:
Caerus Corp provides the following information about compensation for this position:

• Salary Range: $65,000 – $75,000 per year
• Benefits:
  • Health, dental, and vision, basic life, and AD&D insurance
  • 401(k) retirement plan with employer match
  • Paid time off (PTO) and holidays

The salary range is based on several factors which will vary based on position.  These include labor markets and, in some instances, may include but not limited to education, work experience, scope and responsibilities of position and geographic location.

Work Environment & Culture:
At Caerus Corp, we value a diverse and inclusive workplace where employees feel empowered to contribute, learn, and grow.

Equal Opportunity Employer:
Caerus Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.

Why Join Us?

• Opportunity to work with a dynamic team and make a meaningful impact on warehouse operations.
• Competitive salary, benefits, and opportunities for professional development.
• A commitment to fostering a safe, productive, and collaborative work environment.

Caerus Corp. headquartered in Blaine, MN is a developer, manufacturer, and marketer of innovative medical devices for both the human and the veterinary medical space.  Our brands include: OrthoCor Medical, Animal Ortho Care, Red Fox Innovations and New Options Sports.

Salary : $65,000 - $75,000