Senior Customer Service Representative

Delivering mission-critical, electronic solutions that protect lives. Use your creativity and critical thinking to take our products from concept to customer.

At CAES, we engineer solutions for the world's most critical missions. We serve customers in the defense and aerospace markets.

Seeking a career that offers challenging, diverse projects and opportunities? Looking for a position with a company that offers long-term professional advancement? Searching for a place that values a diverse, team-based environment? One that values YOU. Consider CAES.

The most important thing we build is TRUST

We are seeking an outgoing, organized, and friendly Senior Customer Service Representative to join our growing team and provide excellent service to our customers. Reporting directly to the Customer Service Supervisor, this role will be responsible for inputting and managing customer purchase orders and field return requests. They will also be responsible for processing customer order forms, and obtaining approvals for purchase orders prior to entering those orders into the ERP (software) system. They will be a "lead" CSR, showing initiative, drive, and pro-activeness among the team assisting the other members, as required. This position requires professionalism, friendliness and the willingness to go the extra mile to ensure customer satisfaction.

Responsibilities

• Accountable for ensuring that customer requests for information and quotes are responded accurately and timely.
• Coordinate with functional groups (e.g. operations, engineering, contracts, program management) to ensure inputs are received in a timely manner in accordance with the sales quote process for purchase orders awarded from customers.
• Answer customer questions and provide information to resolve any issues.
• Solve problems and situations.
• Complete routine / non-routine tasks in creative and effective ways, determining methods and procedures on new assignments.
• Support Business Development Managers / Program Managers as necessary.
• Proactive with customer satisfaction.
• Works under minimal supervision, relying on established processes to plan and accomplish assigned tasks and goals.
• Understand implementations of work and makes recommendations for solutions to problems.
• Maintain and promote a successful and positive work environment.

Minimum:

• High school diploma or GED required.
• Minimum of Four (4) years of related customer service experience.
• 2 years of experience with a CRM.
• Prior experience using software programs.
• Prior data entry experience.
• Experience working cross-functionally with other department. This position requires access to technology, materials, software or hardware that is controlled by US export laws. In order to be eligible for this position, you must be a "US Person" under US export laws (or eligible for approval under a U.S. Government export license).
• Ability to obtain a security clearance.

Preferred:

• Experience in working with government contracts preferred.
• Experience with Salesforce or SAP.
• Active Security clearance.
• Associates or Bachelor's degree in business or related field of study.
• Experience in working in a manufacturing environment.
• Ability to handle and solve complex customer situations.
• Experience in demand-driven business process execution.
• Ability to multi-task, prioritize, and manage time effectively.
• Has a track record in building and maintaining excellent relationships with internal customers.
• Strong customer service skills.
• Experience in working with a wide range of routine and non-routine tasks.
• Worked in an environment, focused on continuous improvement.
• Team-oriented.
• Detail-oriented with strong analytical skills.
• Ability to conduct root cause analysis.

Salary Range: Customer Service Representative IV: $27.00-$37.00. Applicable pay within the posted range may vary based on factors including, but not limited to, geographical location, job function of the position, education, and experience of the successful candidate. CAES provides a variety of benefits including health insurance coverage, life and disability insurance, 401K, paid holidays and vacation.

EMPLOYMENT TRANSPARENCY

BENEFITS

We take care of our people and provide competitive health, wealth and wellbeing benefits - from day one. You'll also discover learning and development opportunities so you can take your career to the next level - and beyond.

Other benefits include:

• Comprehensive PTO, Paid Holiday and Paid Family Leave Programs.
• Student Loan Repayment Program & Tuition Reimbursement
• 9/80 Alternate Work Week Schedule
• Tailored Management/Leadership Training
• Innovative Medical Programs, Including Family Forming

ABOUT CAES

CAES is the largest provider of analog and radiation hardened technology for the United States aerospace and defense industry. From human spaceflight and space exploration, to missile defense and electronic warfare, to healthcare solutions addressing COVID-19, our talented team develop high performing electronic solutions that work the first time, every time.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER

At CAES we welcome differences and celebrate new ideas. We believe the diversity of our people inspires our creativity and drives our innovation. Everyone is welcome here, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please email CAEScareers@caes.com.