What are the responsibilities and job description for the Senior Customer Service Representative position at Schneider?
Location: Livermore, CA, USA
Shift: 1st Shift
Work model: On-Site
Schedule: FULLTIME; Thurs - Sat, every other Weds, 3:00 a.m. - 3:00 p.m.
Job overview:
Schneider is seeking a Senior Customer Service Representative in Livermore, CA to be responsible for handling relationships with Schneider's customers. The Senior Customer Service Rep will take care of tasks related to processing and monitoring customer orders, managing freight solicitation and negotiating market rates.
Responsibilities:
- Monitor customer freight to identify issues and improve efficiency.
- Recommend adjustments as freight volumes fluctuate.
- Use a variety of technology to analyze service issues and trends to determine solutions.
- Work closely with leaders, teams and customers.
Skills and qualifications:
- Have a high school diploma or GED.
- One year of customer service experience preferred.
- Have strong written and oral communication skills.
- Able to manage multiple priorities.
Pay and benefits:
- Associate will be provided partial scheduled remote options after one year in role dependent upon associate meeting the performance expectations of the role.
- Additional $1.25 per hour on second and third shift, $2.00 per hour on weekends.
- Medical, dental and vision insurance.
- Company-paid life insurance.
- 401(k) savings plan with company match.
- Paid time off and paid holidays.
- Results-based incentive pay program where you can earn above and beyond your base pay.
- Tuition reimbursement.
- Starting wage of $23.50 - $29.40 / hour based on experience. $1.25/hr (a minimum of 4 continuous hours worked between the hours of 1600-0500 local time) or $2.00/hr (weekend hours worked between 2100 Friday and 0500 Monday)
- See full list of customer service benefits.
Schneider's inclusive culture
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.
PI264547285
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
Salary : $24 - $29
