Cage Supervisor (Caesars Virginia)

KEY JOB FUNCTIONS :

• Supervise and direct subordinate Casino Cage staff to include: selection, training, discipline, scheduling, and counseling.
• Responsible for knowing internal controls, policies and procedures, specifically credit and air fare policy, pay out policy and Regulation 6-A policy; understands and adheres to all Gaming Control Board Guidelines.
• Promotes positive customer relations.
• Works closely with all other department heads and vice presidents, mainly the Casino and Slot executives.
• Manages all department personnel administrative functions to include hiring, terminations, vacations, sick pay, etc.
• Monitor and track variances.
• Evaluate employee performance, to include use of surveillance tapes.
• Maintain cash and chips on hand for cage operation.
• Performs accounting functions.
• Works front line window and main bank.
• Order and inventory supplies as required.
• Perform any other tasks as directed by the Casino Controller.
• Maintains physical safeguards over all monies, forms and records relating to Casino Cashiering.
• Ensures compliance with all applicable laws, T-31, regulations, company policies and procedures for these areas of responsibility.
• Establishes and maintains policies for the safeguarding of the funds of the property.
• Reports any unusual incidents, trends or other pertinent data concerning cashiering areas.
• Ensures that Cashier’s Cage is responsible for the approval, exchange, redemption and consolidation of patron checks, and the receipt, distribution and redemption of gaming chips.
• Responsible for the proposal & coordination of operational changes to existing procedures.
• Administers policies and procedures
• Serves as engagement leader for the cages.
• Identifies and implements improvements for service.
• Instills Mission, Vision, and Values every day with each customer and team member.
• Coaches, trains, and provides feedback to Supervisors and Cashiers.
• Report all suspicious persons, activities, or hazardous conditions to supervisor, Security, or Safety personnel.
• Monitor and provide guidance for guest/employee safety in fire/emergency situations.
• Ensure compliance with all state, federal, and corporate regulations pertaining to alcoholic beverage service to minors and intoxicated guests.
• Ensure compliance with all state and corporate gaming regulations pertaining to the presence of minors in gaming areas.
• Continually monitor work areas for cleanliness and safety.
• Develop and institute all new corporate directives/guidelines in a timely manner.
• Attend meeting with department personnel and outside department personnel as required.
• Manage occasional special projects such as remodeling, conventions, international players, and special events.
  

QUALIFICATIONS:

• Must be 21 years of age or older.
• College degree in Finance, Business Management or related field preferred.
• Any combination of education, training or experience that provides the required knowledge, skills and abilities.
• Minimum of 5-7 years gaming experience required
• Minimum of 1-2 years manager experience preferred; Previous Cage Management Experience preferably in the Casino or Banking Industry
• Minimum of 1-2 years related supervisor experience required
• Knowledge of Title 31
• Ability to communicate with all levels of management in a clear, friendly, and confident manner.
• Must be able to get along with fellow team members and work as a team.
• Must present a well-groomed appearance.
• Must be self-motivated and be able to handle more than one function at a time by being well organized.
• Must be able to read, write, speak and understand English.
• Good mathematical and clerical aptitude for accurate record keeping.
• Excellent customer service skills a must.
• Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license

WORK ENVIRONMENT :

• Must be able to work flexible hours including evenings, weekends, and holidays as needed.
• Must be able to speak, read, write and understand English.
• Must be able to tolerate areas containing second hand smoke.
• Ability to maintain regular, predictable attendance according to schedule.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Fast paced environment, multiple tasks to be handled under time constraint.
• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.