Manager Caesars Rewards Regional- Full Time (Harrah's Atlantic City

Responsible for the Caesars Rewards and Bus Operations function for the assigned Atlantic City properties.

DIRECTLY SUPERVISES:

Supervisor Caesars Rewards-Regional**

Coordinator Marketing Systems-Regional**

**Atlantic City Operations

KEY JOB FUNCTIONS :

• Develops and executes benefits, rewards and aspirational value for the Caesars Rewards player card program.
• Assists in the development of new business programs and promotions as well as retention programs tied to the Caesars Rewards Program for the Atlantic City region.
• Manages all operational areas related to the following customer service functions: Caesars Rewards Tiered Card issuance, cash and comp issuance and marketing promotional events.
• Communicates all relevant marketing programs and promotions to all related areas.
• Forecasts and communicates monthly coin expense and patron volume for staffing and operational efficiencies.
• Makes recommendations to increase sales volume or enhance the bottom-line revenue results. Makes package recommendation changes based on competitive information and new business opportunities. Participates with management of the department plan/budget.
• Maintains awareness of changes in the marketplace that may impact the nature of events planned at the facility.
• Ensures outstanding customer service delivery in alignment with company and department goals.
• Maintains regulatory compliance and integrity in the operation within the scope of responsibility.
• Ensures staff provides Family Style Service at all times.
• May perform other duties as assigned.
  

EDUCATION and/or EXPERIENCE:

College degree in related field preferred. Minimum 3 years casino experience with a background in player rating, complimentary issuance, casino systems utilization and customer service.

QUALIFICATIONS:

• Excellent written and oral communication skills, personable character traits, neat appearance and professional attitude required.
• Administrative skills require a detail oriented individual; leadership ability essential.
• Strong skills in analysis, planning and development and communication required.
• Strong critical thinking and problem-solving skills, ability to adapt in a fast-paced environment
• Must have excellent verbal and written English communication skills.
• Knowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies, and procedures.
  

WORK ENVIRONMENT :

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).