IT Manager (On-site)

As the pioneer and innovator of Quartz Surfacing solutions, Caesarstone sparked a revolution in the global market for countertops. As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.

Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India. With our North American headquarters in Charlotte, NC, our teams reach across multiple regions across the USA and Canada.

At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team!

OVERVIEW

The IT Manager is responsible for managing regional IT support operations with a hands-on approach to ensuring reliable, responsive, and secure technology services. This role oversees Help Desk teams, infrastructure support, and user services across the U.S. and Canada. The ideal candidate is a technically skilled leader who thrives on solving complex problems, mentoring team members, and aligning IT services with business needs.

This position combines leadership, strategic planning, and direct technical involvement in daily operations, including systems, networking, end-user support, and project execution.

Key Responsibilities:

1. Regional IT Leadership

• Oversee daily IT operations and support services across North America
• Lead and mentor local Help Desk staff and field support personnel
• Act as a regional point of contact for IT escalations, infrastructure issues, and business continuity

2. Hands-On Technical Support

• Provide Tier 2/3 technical support for hardware, software, and network incidents
• Troubleshoot infrastructure, M365, networking, and endpoint issues directly
• Assist with device imaging, configurations, access management, and system updates

3. Team & Vendor Management

• Supervise Help Desk and support teams, including workload distribution and performance coaching
• Coordinate with third-party vendors for hardware, software, and service delivery
• Ensure support processes align with ITIL practices and internal SLAs

4. IT Project Execution

• Lead or support local IT projects, including rollouts, upgrades, and transitions
• Partner with global IT and business units to implement systems and solutions
• Monitor project timelines, risks, and change impacts

5. Budget & Procurement Oversight

• Manage the regional IT budget (hardware, software, licenses, vendors)
• Monitor expenditures and identify cost-saving opportunities
• Support procurement, licensing renewals, and inventory management

6. Documentation, Training & Compliance

• Maintain up-to-date SOPs, knowledge base articles, and system documentation
• Ensure security and compliance standards are followed across regional operations

Support employee onboarding/offboarding processes and user education

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 6 years of IT support experience, with 3 years in a supervisory or managerial role
• Strong, hands-on knowledge of Windows environments, networking (LAN/WAN/VPN), Microsoft 365, Active Directory, and endpoint management
• Experience managing IT teams and vendors in a multi-site environment
• Excellent troubleshooting, communication, and leadership skills
• Familiarity with ITSM tools and frameworks (e.g., ITIL)
• Experience with budgeting and procurement processes
• Ability to work under pressure, handle escalations, and prioritize effectively

Working Conditions:

• This is an on-site position requiring a minimum of 4 days per week at the Charlotte office
• Up to 1 day per week may be remote (hybrid flexibility)
• Occasional travel within North America may be required
• Must be able to lift/move equipment up to 50 lbs and work directly with hardware

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Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Caesarstone US expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Caesarstone US employees to perform their expected job duties is absolutely not tolerated.

We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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OUR COMPANY VALUES

• People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.
• Accountability: Together, we take ownership of our actions, business, and future.
• Innovation: We are committed to fresh thinking and breakthrough ideas that create value.
• Winning Spirit: We are enthusiastic and foster a ‘can-do’ attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements