What are the responsibilities and job description for the Customer Support Specialist position at CAF Outdoor Cleaning?
Job Description
Job Description
Salary : $20-$23 / hr. D.O.E.
Customer Success Specialist
Permanent Full-time | Maple Valley, WA | Onsite | Bonus Eligible
20-$23 / hr. D.O.E.
CAF - Who We Are :
CAF is Latin for Citius, Altius, Fortius meaning, Faster, Higher, Stronger which drives us to always be looking to grow and improve ourselves and each other. We don't just manufacture sustainable cleaning products - we partner with our customers to deliver consistently clean and customer-ready experiences across all locations. CAF believes in the value of clean. Our goal is to produce the most effective, innovative cleaning solutions available and provide training and execution support to ensure safer and cleaner outdoor experiences. Click to learnabout usand ourcareers!
What you'll do :
As CAFs Customer Training Representative, you will provide immediate value and customer support to an exciting, fast-paced, growing company. Were looking for someone who is enthusiastic, passionate, goal and results driven, and is ready to bring those values to CAF. As a Customer Trainer, you will support our corporate clients by calling and educating their employees about their organizations cleaning program and the proper use of CAF products. This is not a sales position. Other forms of customer training and support include, hosting virtual meetings, sending messaging, customizing job aides and sharing customer insights. If you have a strong ability to hit the ground running, then keep reading; this may be the perfect opportunity for you to keep CAF momentum going strong!
Responsibilities include, but are not limited to :
- Collaborate and report on training progress
- Be customer centric and focused on providing product training
- Answer product questions and capturing feedback, is essential
- Calling corporate clients and educating their employees
- Customer audits : product, order efficiency, contact
- Processing credit cards from orders
- Customer Account Updated in CRM
What it takes to succeed :
Our Culture :
CAF takes pride in our unique, down-to-earth culture with enthusiastic, tenacious, grounded, yet super-fun employees that are diverse in background and talent.Our culture is customer-oriented, and sales is key to the growth of our fast-paced company. We believe that customers come first but we also recognize the need for balance between work and family weekends are for spending time with family and friends. Are you a creative thinker? Do you strive to learn new things? Are you fun to be around and value others input and camaraderie? If you get excited about working where you live, driving change, and being an integral part of a growing organization, then CAF is where you should be!
Reports To :
The position reports directly to CAF Customer Success Manager.
Fair Pay :
Compensation is designed to attract, motivate, and retain talented employees who drive the companys success. No two jobs are equal, but all jobs are important thats why we tailor an individual compensation plan benchmarked to market data from industry leaders payscale.com for each person and position, based on several position and market compensable factors.
Perks and Benefits :
What makes a great job even better? Throwing in a few perks! We want to provide our CAFers with everything they need to maintain their health and wellbeing. Things like :
Health and Wellness
Financial Benefits
Office Perks
Paid Time Off
Salary : $20 - $23
