Demo

Sr Customer Care Specialist

CAI Cox Automotive Corp Svcs., LLC
Arizona, AZ Remote Full Time
POSTED ON 3/5/2025
AVAILABLE BEFORE 5/5/2025

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Sr Customer Care Specialist

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Key Responsibilities:
  • Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
  • Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
  • Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
  • Manage high volume of tasks in a timely and efficient manner
  • Identify client needs, research issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage clients by providing best-in-class service
  • Meet and/or exceed established inbound call quality guidelines and key performance criteria
  • Provide excellent client service and advocacy
  • Work across the organization as needed to resolve client requests
  • Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
  • Dispatch available vehicles to clients across all regions on an inbound basis
  • Effectively communicate to the client how to use any of our client facing tools
  • Perform other duties as deemed necessary by management

Minimum Requirements:

  • High School Diploma/GED and 5 years’ experience in a related field OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; OR 7 years’ experience in a related field

Preferred Requirements:

  • Auction and/or logistics/transportation knowledge a strong plus
  • Excellent oral and written communications skills, particularly in a phone or email context
  • Attention to detail and follow-through
  • Demonstrated ability to adapt in a changing environment,
  • Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
  • Demonstrated experience being a customer-focused, service-oriented professional

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.


 

Salary : $21 - $32

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Sr Customer Care Specialist?

Sign up to receive alerts about other jobs on the Sr Customer Care Specialist career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$52,318 - $65,657
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$52,318 - $65,657
Income Estimation: 
$58,647 - $76,811

Sign up to receive alerts about other jobs with skills like those required for the Sr Customer Care Specialist.

Click the checkbox next to the jobs that you are interested in.

  • Customer Interaction Skill

    • Income Estimation: $42,704 - $55,260
    • Income Estimation: $44,214 - $56,812
  • Customer Service Skill

    • Income Estimation: $38,658 - $67,112
    • Income Estimation: $42,388 - $59,368
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at CAI Cox Automotive Corp Svcs., LLC

CAI Cox Automotive Corp Svcs., LLC
Hired Organization Address Orlando, FL Full Time
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Diesel Maintenance Tech II Management Level...
CAI Cox Automotive Corp Svcs., LLC
Hired Organization Address Pacific, OR Full Time
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Mobile Trailer Repair Technician II Managem...
CAI Cox Automotive Corp Svcs., LLC
Hired Organization Address Elkridge, MD Full Time
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Account Operations Specialist I Management ...
CAI Cox Automotive Corp Svcs., LLC
Hired Organization Address Island, RI Full Time
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Sr Mobile Diesel Tech Management Level Indi...

Not the job you're looking for? Here are some other Sr Customer Care Specialist jobs in the Arizona, AZ area that may be a better fit.

Respiratory Care Specialist

Customer Value Partners (CVP), Long Beach, CA

Sr Customer Care Specialist

Cox, Paradise, AZ

AI Assistant is available now!

Feel free to start your new journey!