What are the responsibilities and job description for the Account Manager position at CAI?
Job ID Number
R3940
Employment Type
Full time
Worksite Flexibility
Hybrid
Job Summary
As the Account Manager, you will be responsible for operating as a primary point of contact for the client and staffing suppliers for CAI’s Contingent Workforce Solutions programs.
Job Description
We are looking for an Account Manager to operate as a primary point of contact for the client and staffing suppliers for CAI’s Contingent Workforce Solutions programs. This position will be full-time and hybrid .
What You’ll Do
Interact and communicate directly with hiring managers via phone, email, MS Teams / Zoom and in person meetings to understand the client's business initiatives, build relationships, gather and qualify requirements, assist with developing job descriptions, reporting needs, and identifying cost-savings opportunities
Responsible for candidate screening, forwarding qualified candidates to the client, interview coordination, and onboarding activities
Assist the Client Hiring Managers in building job descriptions and also share the latest market trends or technologies
Conduct candidate screening prior to the candidate being submitted to the Client
Engage Client Managers regarding the qualifications of open positions, candidate backgrounds and experience, and overall program processes and procedures
Manage to contractual service level agreements (SLAs)
Provide VMS (Vendor Management System) training and assistance when needed to the client and / or Suppliers
Provide supplier response management, training, and performance oversight services
Communicate effectively to all levels of management
Resolve issues in a timely manner
What You’ll Need
Required :
3 years of successful recent IT Recruiting and / or contract / vendor management experience
Knowledge and technical understanding to comprehend Client requirements
Experience interfacing directly with client staff and management
Experience serving Public Sector organizations is preferred
Professional, self-starter with strong work ethic and ability to work independently
Must have a high sense of urgency with the ability to multi-task and prioritize in a fast-paced environment
Ability to maintain client relationships and meet service goals and deadlines
Maintain the respect of the client's culture, environment, facilities, policies and their employees
Excellent verbal and written communication skills
Preferred :
Previous experience using VectorVMS / Peoplefluent, or another VMS tool highly desired
Prior MSP / VMS Contract Management experience is helpful
Recent non-IT Recruiting such as medical and admin / clerical
Experience managing Statement of Work (SOW) and Fixed-Price Deliverable Projects lifecycle processes
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
