What are the responsibilities and job description for the Technical Support Analyst position at CAI?
Job Details
Job ID Number
R4892
Employment Type
Full time
Worksite Flexibility
Onsite
Job Summary
We are looking for a motivated Technical Support Analyst ready to take us to the next level! If you have 2 years of experience with IT support and customer service, and are looking for your next career move, apply now.
Job Description
We are looking for a Technical Support Analyst professional to provide technical assistance to computer, system, and phone users. This is a full-time contract position. It will be onsite in Boise, Idaho, with a duration of 3 months and a slight possibility of extension.
What You'll Do
What You'll Need
Required:
Preferred:
Physical Demands
#LI-CB1
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or .
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
R4892
Employment Type
Full time
Worksite Flexibility
Onsite
Job Summary
We are looking for a motivated Technical Support Analyst ready to take us to the next level! If you have 2 years of experience with IT support and customer service, and are looking for your next career move, apply now.
Job Description
We are looking for a Technical Support Analyst professional to provide technical assistance to computer, system, and phone users. This is a full-time contract position. It will be onsite in Boise, Idaho, with a duration of 3 months and a slight possibility of extension.
What You'll Do
- Support Windows-based machines (Windows 10 & 11)
- Perform basic Active Directory user management
- Troubleshoot Microsoft Office applications (Word, Excel, PowerPoint, etc.)
- Assist with basic phone system usage (Cisco-based)
- Work within the in-house ticketing system
- Identify, research, and resolve technical problems
- Respond to technical support requests via phone, email, and in-person
- Document, track, and monitor technical issues
- Provide excellent customer service
What You'll Need
Required:
- 2 years of professional experience in a technical end-user support role
- 2 years of experience with Windows-based machines (Windows 10 & 11)
- 2 years of basic Active Directory user management
- 2 years of troubleshooting Microsoft Office applications
- 2 years of experience with phone system usage (Cisco-based)
- 2 years of help desk ticketing system experience
- 2 years of basic networking support
- 2 years of hardware/software installation and imaging
- Exceptional communication skills
- Ability to pass a fingerprint background check
- Strong sense of customer service and professionalism
Preferred:
- Knowledge of Microsoft Azure/Entra AD/M365
- Experience working in virtualized environments
Physical Demands
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
#LI-CB1
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or .
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
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