What are the responsibilities and job description for the Commercial Collections Manager position at Caine & Weiner?
Company Description
Caine & Weiner is an accounts receivable management enterprise founded in 1930, specializing in 1st and 3rd party collection solutions for commercial (B2B) and consumer (B2C) businesses worldwide, including Fortune 500 companies. As an alliance partner of the International Credit Exchange, we have a strong offshore presence with 90 offices and 4,000 employees in major world capitals. Our mission is to enhance cash flow for the global business community through innovative solutions and account receivable management systems.
Role Description
Caine & Weiner is seeking a full-time, remote, results-driven and experienced Commercial Collections Manager to join our team in Los Angeles, CA . The Commercial Collections Manager will be responsible for managing their collections team, overseeing the collection process, developing strategies to improve collections efficiency, and resolving complex collection issues. This role will also involve monitoring accounts and collaborating with internal and external stakeholders to achieve collection targets. Manager will ensure compliance with regulations, and implement effective collection strategies, especially for mid to large balance portfolios.
Key Responsibilities:
- Achieve collection goals and meet targeted liquidation rates for mid and large balance portfolios.
- Oversee the activities of the collections team, providing coaching on policies and procedures.
- Assist team members with challenging calls and guide them through difficult collection situations.
- Monitor performance metrics to ensure that the collections team is meeting or exceeding its targets.
- Provide leadership in quality and process improvement initiatives to enhance the overall performance of the collections department.
- Ensure compliance with government regulations and company policies throughout the collections process.
- Play a key role in hiring and training new team members, equipping them with the necessary tools to succeed.
- Use analytical skills to assess client performance, identify trends, and implement process enhancements to drive success.
- Foster a positive team environment while motivating and developing staff.
Qualifications:
- Solid experience managing a commercial collection agency.
- Solid experience in Business-to-Business (B2B) Commercial collections and knowledge of collection laws and procedures is required
- Solid experience managing and leading fully remote teams
- Ability to analyze data and create collection strategies
- Strong leadership abilities with a proven track record of developing and motivating teams.
- Demonstrated experience managing mid and large balance portfolios and achieving liquidation rate targets.
- Strong collection strategy skills, with the ability to handle both complex and routine collections.
- Analytical abilities, including proficiency with Microsoft Excel and experience using it to analyze client data.
- Excellent communication skills with the ability to mentor and provide guidance to team members.
Benefits:
- Competitive base salary plus monthly Bonus plan
- Medical, dental, vision, and supplemental benefits
- 401K plan
- Employee Referral Program
About Caine & Weiner
Caine & Weiner is a leading full-service Accounts Receivable Management enterprise with a network of national collection centers strategically located throughout the country. Since 1930, we have delivered outstanding performance and unmatched service to our world-wide clients.
Caine & Weiner is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
How to Apply:
If you’re ready to take on an exciting challenge and lead a high-performing collections team, we’d love to hear from you! Please submit your resume.
