What are the responsibilities and job description for the Operations Manager position at Cainiao Group?
Position Duties
- Monitor shipments to ensure timely service and resolve discrepancies.
- Expand city operations and establish new stations.
- Optimize delivery routes with geographic knowledge.
- Manage sorting operations to meet KPIs in cost, efficiency, and quality.
- Organize and monitor pick-up/delivery activities to enhance efficiency.
- Handle DSP-related matters, including driver management and scheduling.
- Track team performance and ensure operational goals are met. Utilize software to close shifts and provide reports.
- Communicate with personnel and customers on deliveries.
- Provide clear instructions and effective training. Manage front-line operations, including data entry and dispatch.
- - 3 years in DSP development and process improvements.
- - Last mile delivery/sorting operation experience is required.
- Strong leadership in team management.
- - Proficient in data processing .
- - Excellent communication and problem-solving abilities.
