Field Technician

Job description

Do you love technology? Do you love the internet? Do you love helping people? Military Experience Welcome!

Cal.net is currently looking for individuals to join our fast-growing fixed wireless broadband company. We are based in Shingle Springs at the base of the foothills of the Sierra Nevada's. The Installation & Repair Technician is the face of Cal.Net. Responsibilities include completing installs, disconnects, reconnects, add-ons, changes, and troubleshooting of wireless high-speed Internet services at customer locations while regularly climbing ladders and working on rooftops.

A successful candidate for this position must be well-organized, self-driven, detail oriented and hold pride in their work. They must have already shown a strong aptitude for written and verbal communication including the ability to interact with staff at all levels and possess excellent customer service skills.

Essential Duties

• Works outside or inside customer’s home or business to complete installations and repairs.
• Regularly climbs ladders and works on rooftops while performing installations and repairs.
  
• Troubleshoots by attempting to identify and remedy sources of internet service issues.
  
• Prepares for daily work assignments by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed.
  
• Maintains company truck and other equipment per service requirements and safety guidelines.
  
• Drives company truck between office, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
  
• Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation. 
• Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns.
• Educates customers on the features of installed products. 
• Promotes Cal.Net’s services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services. 
• Cleans work area upon completion of job.
• Participates in team meetings as scheduled.
• Applies knowledge and skills acquired through training to relevant aspects of work activities.
• Completes paperwork accurately, and reports and records work status updates as required through various methods.
• Regular, consistent and punctual attendance required.
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed.
• Follows all Company standard procedures, policies and safety practices in the course of performing work activities. Performs other duties as assigned.

Position Requirements

• High school diploma or GED equivalent preferred; post-high school education a plus
  
• Minimum 18 years of age
  
• Valid state driver’s license and acceptable driving record in accordance with Company’s Motor Vehicle Policy
  
• Excellent customer service, time management, and decision-making skills
  
• Working knowledge of PC and MS Office products
  
• Self-motivated; ability to work independently with limited supervision to complete tasks, 
• respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions
  
• Ability to interact and communicate appropriate information to customers and team members in a professional manner
  
• Ability to effectively maintain professional appearance and demeanor in a variety of work environments
  
• Ability to read and interpret technical information, such as repair manuals, parts books, etc.
  
• Ability to work required shifts and overtime (as necessary)
  
• Ability to travel and provide service in assigned geography

Working Conditions
Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions. Daily travel within the Company’s geographical footprint is required.

Job Type Full-time

Pay $20.00 - $25.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package

• Performance bonus

Schedule

• 8 hour shift
• On call
• Overtime
• Weekends as needed

Experience

• Customer service: 1 year (Required)

License/Certification

• Driver's License (Required)

Ability to Commute

• Sonora, CA (Required)

Ability to Relocate

• Sonora, CA: Relocate before starting work (Required)

Work Location In person

Salary : $20 - $25