Job Title

Student Personnel Technician

Classification

Student Personnel Technician (Financial Aid)

AutoReqId

544845

Department

Financial Aid

Division

Student Transitions

Salary Range

Classification Range $4,262 - $5,998 per month

(Hiring range depending on qualifications, not anticipated to exceed $4,262 - $4,410 per month)

Appointment Type

Ongoing

Time Base

Full Time

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM

About CSUF

Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:

The Office of Financial Aid is available to remove the cost of barriers that may prevent individuals from pursuing their educational goals. We seek an exceptional individual to join our team as a Student Personnel Technician (Financial Aid). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

The Student Personnel Technician will be one of a team of financial aid technicians who assist students by providing information, direction, and service. The Student Personnel Technician provides information to a population of more than 30,000 students, evaluates student financial needs and eligibility for aid of more than 24,000 applicants, and completes projects in support of delivery of $122 million in federal, state, and private financial aid. The Student Personnel Technician provides information in response to telephone inquiries and in-person clients. Position requires maintaining knowledge of legislation, regulations, system-wide and local policy and procedures governing the administration of all federal, state and university financial aid programs. Performs verification and evaluation of application information of student cases. Performs corrective actions to CMS Student Information System, which may include but are not limited to, resolving discrepancy data for California Grant processing, Stafford loan application/payment processing, Athletic payments, Alternative Loan processing; Scholarship postings, disbursement and packaging; processing withdrawals and refunds (R2t4), ISIR suspense and budget changes. Completes projects that support various units within the office of Financial Aid. Other duties as assigned.

Essential Qualifications

Two years or the equivalent of responsible general clerical experience in a college or university Financial Aid office demonstrating acquisition of a practical understanding of the policies and procedures of Financial Aid programs.

General knowledge of interviewing techniques. Thorough knowledge of the policies and procedures of various financial aid programs available. Ability to sustain a working knowledge of the changes in financial aids programs. Ability to obtain, analyze, and evaluate data for specific use. Ability to advise and assist students in selecting and processing financial aids contracts. Ability to keep records and write clear reports. Ability to establish and maintain cooperative working relationships with students, faculty, and co-workers. Ability to read and write at a level appropriate to the duties of the position. Ability to perform arithmetic computations.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Knowledge of PeopleSoft software program is desirable. Ability to function effectively as part of a high-performance team to ensure timely delivery of financial aid funds. Ability to independently problem-solve, exercise initiative, and propose change.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information

California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).

Advertised: Mar 27 2025 Pacific Daylight Time
Applications close: Apr 10 2025 Pacific Daylight Time

Salary : $4,262 - $5,998