What are the responsibilities and job description for the IT Help Desk/Service Desk position at Calance?
Job Details
** The FASTEST way to be considered for this role is to CALL US - simply hit "Apply On Web" or "Apply Now", where you will be re-directed to our website to view our contact phone details **
** We will NOT accept 3rd Party (C2C) Contractors **
Title:IT Help Desk/Service Desk Specialist
Job Ref #:43356
Duration:6 Months to Hire (Contract To Hire)
Location:ONSITE - Dallas, TX 75225
Pay Rate:$25.00 - $28.00 per hour (W2 Only)
This role is 100% ONSITE, no remote work is offered
Candidates MUST be willing to work either SHIFT Mon - Fri 3pm-12:00am / SAT - MON 8am - 5pm
Responsibilities Include:
Providing Technical HELP DESK/DESKSIDE, over the phone support (30 calls a day average).
Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
Work with Laptops, PCs, Mac's, and peripherals issue
Triage Level I and Level II trouble tickets
Resolve print, network and connectivity issues
Interface with infrastructure, database, and development personnel
Actively contribute to ongoing process improvement
Performs other duties or special projects as assigned
Ability to complete multiple simultaneous projects in a timely manner
Make regular changes in both Active Directory and Office 365 environments
REQUIRED SKILLS/EXPERIENCE:
** Candidate will have to pass a Technical Test and be available to interview in-person**
2 years of experience providing Technical Help Desk or Service Desk support (Hardware/Software)
Excellent communication, documentation and customer service skills
Experience working with cellular support (Android and iOS)
Experience working with Windows (PC) and Macintosh and peripherals issue
Experience working with Citrix
Experience providing cellular support (Android and iOS)
Experience providing virtual support
Experience installing, maintaining and troubleshooting Windows OS (Windows 7, Windows 10) and Office 365
Experience with ticketing systems, such as Remedy or ServiceNow or other ticketing systems
Experience using SCCM and Active Directory
Excellent communication and customer service skills
Other Requirements:
Possess a valid Driver's Licence, with no restrictions
Must be able to pass a Drug Test and Criminal Background check
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
** We will NOT accept 3rd Party (C2C) Contractors **
Title:IT Help Desk/Service Desk Specialist
Job Ref #:43356
Duration:6 Months to Hire (Contract To Hire)
Location:ONSITE - Dallas, TX 75225
Pay Rate:$25.00 - $28.00 per hour (W2 Only)
This role is 100% ONSITE, no remote work is offered
Candidates MUST be willing to work either SHIFT Mon - Fri 3pm-12:00am / SAT - MON 8am - 5pm
Responsibilities Include:
Providing Technical HELP DESK/DESKSIDE, over the phone support (30 calls a day average).
Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
Work with Laptops, PCs, Mac's, and peripherals issue
Triage Level I and Level II trouble tickets
Resolve print, network and connectivity issues
Interface with infrastructure, database, and development personnel
Actively contribute to ongoing process improvement
Performs other duties or special projects as assigned
Ability to complete multiple simultaneous projects in a timely manner
Make regular changes in both Active Directory and Office 365 environments
REQUIRED SKILLS/EXPERIENCE:
** Candidate will have to pass a Technical Test and be available to interview in-person**
2 years of experience providing Technical Help Desk or Service Desk support (Hardware/Software)
Excellent communication, documentation and customer service skills
Experience working with cellular support (Android and iOS)
Experience working with Windows (PC) and Macintosh and peripherals issue
Experience working with Citrix
Experience providing cellular support (Android and iOS)
Experience providing virtual support
Experience installing, maintaining and troubleshooting Windows OS (Windows 7, Windows 10) and Office 365
Experience with ticketing systems, such as Remedy or ServiceNow or other ticketing systems
Experience using SCCM and Active Directory
Excellent communication and customer service skills
Other Requirements:
Possess a valid Driver's Licence, with no restrictions
Must be able to pass a Drug Test and Criminal Background check
==
==
Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $25 - $28
