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IT Help Desk Specialist

LifeCare Home Health
Irving, TX Full Time
POSTED ON 2/5/2025
AVAILABLE BEFORE 5/3/2025

Job Description

Job Description

Description : Job description

We are looking for a reliable and experienced IT Help Desk to join our team.

Job Summary :

The IT Help Desk will solve computer problems, test cost-effective solutions, and provide support to ensure efficient daily operation of the organizations network and computer systems.

Essential Functions :

  • Coordinates with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate.
  • Performs system tests and collaborates with mangers to resolve issues and errors.
  • Works with users to identify system requirements; develops processing procedures and systems modifications to meet these specifications.
  • Uses structured and cost analysis to identify and recommend updates to the current network and computer systems.
  • Drafts informational materials and graphics to explain systems to managers and users.
  • Prepares specifications and documents for Supervisor.
  • Performs other related duties as assigned.

Skills :

  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with a proven ability to collaborate with a team.
  • Excellent analytical and problem-solving skills.
  • Extensive knowledge of computer systems and programming.
  • Excellent organizational skills and attention to detail.
  • Proficient with Microsoft Office Suite or related software.
  • Proficient with or able to quickly learn systems and software used by the organization.

    • Education and / or Experience :

  • High school or equivalent (Required)
  • Computer Degree or IT certification (Preferred)
  • IT Help Desk : 1 year (Required), 3 years preferred.
  • Microsoft Office 365, SharePoint, MS Team
  • Microsoft AzureAD
  • Microsoft Dynamics GP
  • Electronic Medical Record (EMR)
  • LAN / WAN
  • VOIP systems

    • Job Type : Full-time

    Pay : $56,000.00 - $65,000.00 per year

    Benefits :
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

    • Schedule :

  • 8 hour shift
  • Monday to Friday
  • On call rotation

    • Ability to Commute :

  • Irving, TX (Required)

    • Requirements :

    Education and / or Experience :

  • High school or equivalent (Required)
  • Computer Degree or IT certification (Preferred)
  • IT Help Desk : 1 year (Required), 3 years preferred.
  • Microsoft Office 365, SharePoint, MS Team
  • Microsoft AzureAD
  • Microsoft Dynamics GP
  • Electronic Medical Record (EMR)
  • LAN / WAN
  • VOIP systems

    • Job Type : Full-timePay : $56,000.00 - $65,000.00 per year

    Benefits :
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

    • Schedule :

  • 8 hour shift
  • Monday to Friday
  • On call rotation

    • Ability to Commute :

  • Irving, TX (Required)

    • Salary : $56,000 - $65,000

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