What are the responsibilities and job description for the IT Help Desk Support Specialist position at Atlas Sign Industries?
Now Hiring: Help Desk Support Specialist
Location: Florida
Job Type: Full-Time
Working Hours: Monday – Friday | 9:00 AM – 6:00 PM
Compensation: Competitive, based on experience
Join Atlas Sign Industries – Where Innovation Meets Support!
Are you a tech-savvy professional who loves solving problems and supporting end users? Atlas Sign Industries, a national leader in custom signage solutions, is looking for a Help Desk Support Specialist to join our growing team!
We’re a full-service signage company offering design, engineering, manufacturing, installation, and ongoing support for clients across the country. Our work environment is collaborative, fast-paced, and full of opportunities to grow your skills and career.
About the Role:
As a Help Desk Support Specialist, you’ll be the go-to resource for technical support across the company. You’ll troubleshoot a wide range of hardware, software, and network issues while helping employees stay connected, productive, and supported.
Key Responsibilities:
- Serve as the first point of contact for all incoming IT support requests via phone, email, or remote access tools
- Diagnose and resolve technical issues involving Windows systems, Office applications, network connectivity, and hardware
- Set up and configure new user systems, including desktops, laptops, printers, and mobile devices
- Maintain IT documentation, user guides, and knowledge bases
- Train users on common applications and tools as needed
- Monitor ticketing systems and ensure timely resolution and follow-up
- Collaborate with the IT Director on special projects and systems maintenance
- Track trends and recurring issues to help improve long-term IT strategies
Requirements & Qualifications:
- Minimum of 2 years’ experience in an IT help desk or tech support role
- Solid understanding of Windows OS, Microsoft Office Suite, and basic networking
- Excellent problem-solving and communication skills
- Highly organized, dependable, and able to work independently
- Strong attention to detail and ability to manage multiple support tasks at once
- A customer-first mindset and a positive, proactive attitude
Why You'll Love Working at Atlas:
- ✅ Engaging, team-oriented culture
- ✅ Company-hosted events and team-building activities
- ✅ Opportunities for growth and advancement
- ✅ Potential for hybrid work setup
- ✅ Modern tools and technology
- ✅ Medical, Dental, and Vision Insurance
- ✅ Company-paid Life Insurance
- ✅ Short- and Long-Term Disability coverage options
- ✅ Paid Time Off (PTO)
- ✅ 401(k) with Company Match
Apply Today and Join a Team That Supports You Back!
If you're looking for a fast-paced, rewarding IT role in a company that values your contribution, Atlas Sign Industries is the place for you.
Apply Now – We’re Hiring Immediately!
Atlas Sign Industries is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Type: Temp-to-hire
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Cedar Hill, TX 75104 (Preferred)
Work Location: In person
Salary : $20 - $25
