What are the responsibilities and job description for the IT Analyst / Help Desk position at Symbiotic Corp.?
Job Description
JOB TITLE : Level 1 IT Analyst
DEPARTMENT : Information Technology
FLSA : Exempt
REPORTS TO : IT Infrastructure Manager
SUMMARY :
The IT Analyst ensures the day-to-day technology needs of associates are supported across multiple hardware platforms and software suites. Responsibilities include resolving problem requests, providing support for PC's, laptops, printers, phones, networking, and back-office software troubleshooting.
PRIMARY RESPONSIBILITIES :
- Fields incoming problem requests from clients via telephone, e-mail, and in person.
- Prioritizes and schedules problem resolution, escalating when necessary.
- Documents the support request process thoroughly.
- Performs Microsoft Active Directory user administration setup functions.
- Provides hands-on support and training at desktop locations.
- Monitors / manage data center systems and performs necessary work remotely or onsite, including evenings and weekends.
- Procures, configures, installs, and supports multiple hardware, software solutions, and network components.
KNOWLEDGE, SKILLS & EXPERIENCE :
Minimum Requirements :
Effort :
