What are the responsibilities and job description for the Service Desk (IT) position at Calance?
Select "APPLY" If you're interested interested in learning more about this position and you can also email your resume directly to KIANA - Karevalo@calance.com
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*** We will NOT work with ANY C2C/3rd Party Agencies/Candidates***
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JOB DETAILS:
Title: IT Help Desk/Service Desk (2nd Shift)
Job Ref #: 43278
Duration: 6 Months to Hire (Contract To Hire)
Location: ONSITE - Dallas, TX 75225
Pay Rate: OPEN/Market Rate (W2 Only)
This role is 100% ONSITE, no remote work is offered
Shift: MON - FRI 3pm-12:00am SHIFT
Responsibilities Include:
• Providing Technical HELP DESK/DESKSIDE, over the phone support (30 calls a day average).
• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
• Work with Laptops, PCs, Mac's, and peripherals issue
• Triage Level I and Level II trouble tickets
• Resolve print, network and connectivity issues
• Interface with infrastructure, database, and development personnel
• Actively contribute to ongoing process improvement
• Performs other duties or special projects as assigned
• Ability to complete multiple simultaneous projects in a timely manner
• Make regular changes in both Active Directory and Office 365 environments
REQUIRED SKILLS/EXPERIENCE:
**MUST BE AVAILABLE TO INTERVIEW IN-PERSON**
**MUST pass a Technical Service Desk Test**
• 2 years of experience providing Help Desk or Service Desk support (Hardware/Software)
• Excellent communication, documentation and customer service skills
• Experience working with cellular support (Android and iOS)
• Experience working with Windows (PC) and Macintosh and peripherals issue
• Experience working with Citrix
• Experience providing cellular support (Android and iOS)
• Experience providing virtual support
• Experience installing, maintaining and troubleshooting Windows OS (Windows 7, Windows 10) and Office 365
• Experience with ticketing systems, such as Remedy or ServiceNow or other ticketing systems
• Experience using Active Directory
• Excellent communication and customer service skills
Other Required:
• Must pass a drug test and have a valid DL
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plan
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
