What are the responsibilities and job description for the Customer Service Sales Expert position at Calaso?
About Calaso USA Inc.
Calaso USA Inc. is a dynamic glass packaging distributor that offers comprehensive packaging solutions to its valued customers. Focusing on high-end glass bottles and jars, our company is dedicated to delivering excellence and innovation in the fields of Cosmetics and Personal Care, Perfume and Fragrance, Health and Well-being, and Food and Nutrition.
We are seeking a customer-oriented sales representative who will act as a liaison between our customers and our products. As a key member of our team, you will provide product and service information, process order inquiries, and resolve any emerging problems that may arise during customer interactions.
To excel in this role, you must be genuinely passionate about helping customers. We are looking for someone who is patient, empathetic, communicative, and proactive. Someone who can put themselves in our customers' shoes and advocate for them when necessary.
- Manage large amounts of incoming calls
- Convert inbound leads into new customers effectively
- Build trust and sustainable relationships with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information using appropriate methods and tools
- Meet personal and team sales and customer service targets
- Handle customer complaints, provide solutions within time limits, and follow up to ensure resolution
- Keep records of customer interactions, process accounts, and file documents within Salesforce
- Prepare sample orders for potential new customers
