Concierge

Caldera House brings together a team of like-minded individuals who chase the mountain lifestyle and are passionate about providing exceptional service to our members and guests. We are an eight suite boutique hotel with an authentic and spirited approach to luxury hospitality. The concierge is the welcoming face of Caldera House and plays a dynamic role in the guest experience. Our tight-knit team works together to coordinate the details of each guest stay, assist club members, and ensure guest satisfaction. The ideal candidate enjoys working in a social environment, is dedicated and motivated. Hospitality experience is welcome but not required. Candidate will be trained and we will help you grow. We offer upward mobility & opportunities to build an exciting and fulfilling career.

Duties & Responsibilities

• Most time is spent working at the front desk but portions of the day are spent actively preparing suites for guests and performing check in’s
• Work closely with other departments to have an up to date understanding of all operations at Caldera House
• Greet all members and hotel guests as the face of Caldera House with enthusiasm & professionalism
• Build exciting and custom itineraries for hotel guests with your expert knowledge of the area
• Recognize unique opportunities to impress guests, such as decorating a suite for birthdays and acknowledging special occasions
• Enjoy creative freedom to facilitate a memorable stay, build unique experiences, solve problems, and more!
• Perform basic administrative/organizational duties and have a solid understanding of computer programs
• Have a working knowledge of reservations & assist in taking booking and selling rooms
• Speak to local vendors to secure bookings for activities, transportation, & dining

Qualifications:

• Current or future resident of the Jackson area
• Basic knowledge of local area
• Motivated to learn new skills
• Ability to sit, stand, move around and carry items of up to 50 lbs
• Strong competence with computer skills and Microsoft Office
• Flexible schedule, ability to work days, nights, weekends and holidays and stay for the entirety of the Winter 2023/2024 Season
• Proficiency in English
• Ability to effectively communicate written and verbally

Benefits & Compensation

• Competitive Hourly Wage Unlimited earning potential with commissions and gratuities
• H/D/V Supplemental Insurances (FTYR)
• Paid-Time-Off (FTYR)
• 401k Company Match (waiting period applies)
• Employee Referral Incentive (unlimited earning potential!)
• Team Outings
• Ski Pass Perks/Discounts
• START Bus Pass
• 100% Reimbursement for Commuter START Bus Pass
• Slopeside locker (all seasons), ski storage and break room
• Retail and food and beverage discounts
• Build relationships with local members and global guests

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Teton Village, WY (Required)

Work Location: In person

Salary : $24