What are the responsibilities and job description for the Business Systems Administrator position at Calderon Textiles?
Position Title: Business Systems Administrator
Department: IT
Reports To: Executive Director, IT
Department: IT
Reports To: Executive Director, IT
About Us:
Calderon Textiles, LLC is a national leader in the custom procurement, supply chain, and distribution of textiles to multiple markets. Celebrating over 40 years of business, we have fulfilled our mission by being a fair employer, engaging in global citizenship, and being a strong, profitable link in our customers’ supply chains through long-term partnerships, creative solutions, and the leveraging of global sourcing and technology.
At Calderon Textiles, we are dedicated to excellence, accountability, fairness, ethics, professionalism, diversity, and the strategic application of technology to enhance our business.
At Calderon Textiles, we are dedicated to excellence, accountability, fairness, ethics, professionalism, diversity, and the strategic application of technology to enhance our business.
Position Summary:
We are seeking a detail-oriented and proactive Business Systems Administrator to join our team. In this role, you will be responsible for the administration, support, and maintenance of our ERP, CRM, and BI platforms. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for optimizing business processes through technology.
Essential Duties and Responsibilities:
• Share in administration and maintenance of the ERP system, Prophet 21 (P21).
• Administer and maintain the CRM and BI systems White Cup CRM and White Cup (WC) BI.
• Provide technical support and troubleshooting for end-users, addressing system-related issues promptly.
• Share in performing regular system updates, patches, and upgrades to keep systems current and secure.
• Support user acceptance testing and work in test environments to validate system changes, upgrades and migrations.
• Test and implement new EDI integrations collaborating with internal teams and external partners to ensure smooth operation.
• Manage and maintain WC CRM and WC BI systems, including creating dashboards, reports, importing budgets, screen design changes and overall general system administration.
• Collaborate with various departments to understand their needs and configure systems to meet business requirements.
• Develop and customize reports as requested using Crystal Reports, WebQuery or White Cup BI.
• Manage support ticket requests through Freshdesk, prioritizing issues and responding timely and accurately.
• Share in administration and maintenance of the ERP system, Prophet 21 (P21).
• Administer and maintain the CRM and BI systems White Cup CRM and White Cup (WC) BI.
• Provide technical support and troubleshooting for end-users, addressing system-related issues promptly.
• Share in performing regular system updates, patches, and upgrades to keep systems current and secure.
• Support user acceptance testing and work in test environments to validate system changes, upgrades and migrations.
• Test and implement new EDI integrations collaborating with internal teams and external partners to ensure smooth operation.
• Manage and maintain WC CRM and WC BI systems, including creating dashboards, reports, importing budgets, screen design changes and overall general system administration.
• Collaborate with various departments to understand their needs and configure systems to meet business requirements.
• Develop and customize reports as requested using Crystal Reports, WebQuery or White Cup BI.
• Manage support ticket requests through Freshdesk, prioritizing issues and responding timely and accurately.
Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3 years of experience in administering business systems, preferably ERP, CRM, and BI platforms.
• Experience in report development using Crystal Reports.
• Experience working with Prophet 21 is preferred.
• Experience working with CRM and BI tools.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong project management skills with ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent analytical skills with attention to detail.
Calderon Textiles, LLC is an Equal Opportunity Employer.
Join our team and help us continue our tradition of excellence and innovation in the healthcare and hospitality textiles industry!
