Lead IT Technician

This is an advanced technical administration and support position involving operation and support of PC hardware, software, and peripheral equipment. The position also supports desktop imaging. It is responsible for analyzing technology needs, testing, debugging, and documenting software and hardware configurations, and maintaining classroom technology for all campus locations.

Salary: Appropriate placement on ACCS Salary Schedule E1, Grade 2: $50,680 - $68,169

Work Hours: Monday through Thursday, 7:45 a.m. - 5:15 p.m.; Friday 7:45 a.m. - 11:45 a.m.

Qualifications

Applicants must meet the minimum qualifications and must submit a complete application packet to be considered. A complete application consists of the following:

• Online application
• Current résumé
• Copy of college transcripts (Transcript of college work verifying degree requirement; must include degree awarded and date confirmed. Unofficial transcripts will be accepted before the deadline, but official transcripts must be received if employed.)
  
  

Application materials must provide documentation that the applicant meets all minimum qualifications.

Applicants must provide information from previous employers documenting full-time related work experience if an offer is made.

• Assists Technical Director with decisions regarding personal computer hardware and software purchases
• Serve as Lead IT Technician for all College campuses.
• Lead peers with duties and assignments with the ability to prioritize assignments.
• Assigns, directs, and maintains schedules of Part-time IT workers
• Install personal computer hardware and software including unpacking, testing, transporting to user site, and interfacing to network and/or main computer system.
• Imaging large groups or supporting said imaging using applications such as MSCM, Acronis, Ghost, etc.
• Maintenance and setup of licensing servers supporting instructional departments’ use of specific software such as SolidWorks, SolidEdge, etc.
• Respond to user problems; assist in identifying computer software and hardware malfunctions and in initiating corrective action to maintain workflow.
• Assist in supporting the network including installation and troubleshooting of appropriate cabling.
• Provide technical support of the Student Technology Support Center in relation to student devices and loaner devices.
• Provide audio and video support as required.
• Provide Help Desk support as required on a regular basis.
• Promote positive and productive relationships with service areas, businesses, industries, and agencies.
• Create preventive maintenance procedures to insure quality performance and detect early warning signals.
• Develop, write, test, and document programs within the scope of knowledge and authority.
• Institute corrective action where required, within the scope of knowledge and authority.
• Establish standards and practices that encourage effective resource utilization.
• Recognize and acknowledge quality work, commitment to customer service, creativity, and initiative.
• Promote positive and productive relationships with service areas.
• Other duties as assigned by appropriate supervisor.
• Perform all duties with professionalism.
  
  

A minimum of a Bachelor’s degree in a CIS/MIS or a related field from an accredited institution and a minimum of one (1) year job related experience supporting audio video and/or installing PC hardware and software, network cabling and supporting users is required OR a minimum of a high school diploma or equivalent and a minimum of five (5) years’ experience and special skills in supporting audio video and/or installing PC hardware and software, network cabling and supporting users is required.

Preference will be given to candidates who can demonstrate through their experiences and accomplishments:

• Effective oral and written communication skills.
• Experience and knowledge of enterprise level Desktop Imaging.
• Demonstrated experience in hardware resolution.
• Demonstrated experience in software resolution.
• Demonstrated experience in network technology.
• Working knowledge of audio video technology.
• Working knowledge of data processing and common workstation applications.
• Extensive experience with Windows operating system.
• Extensive experience in workstation hardware and software.
• Experience managing or maintaining Active directory.
• Ability to minimal supervision/work independently and as an effective team member.
• Ability to maintain confidentiality of institutional information.
• Ability to make decisions in accordance with institutional policy.
• Ability to multi-task and prioritize issues.
• Ability to work and communicate with a variety of people from diverse backgrounds and explain complex information in simple terms
• Conscientious- wanting to care about how work is done and wanting to do a good job.
• Initiative- responding to downtime by taking responsibility to do other work.
• A focus on details.
• A focus on being friendly and patient in responding to customer needs.
• Willingness and desire to learn new things and apply that learning.
• Willingness to maintain flexibility in order to meet customer needs.
• A positive attitude regardless of circumstances at hand.
• Confidence in decision making and communication skills.
  
  

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. Applicants must travel at their own expense. Finalist will be required to provide official transcripts that are mailed directly to the Office of Human Resources at Calhoun Community College from the institution(s) granting the credits.

Background Check Statement

In accordance with Alabama Community College System Policy and guidelines, the applicant chosen for employment will be required to sign a consent form.Employment will be contingent upon the receipt of a clearance notification from the criminal background check.

Calhoun Community College is an equal opportunity employer. It is the policy of the Alabama Community College System, including all post secondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Calhoun Community College will make reasonable accommodations for qualified disabled applicants or employees. The college reserves the right to withdraw this job announcement at any time prior to the awarding. More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process. Calhoun Community College participates in the E-Verifysystem to verify employment eligibility for all newly-hired employees.

Calhoun Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levels. Questions about the accreditation of Calhoun Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website (www.sacscoc.org). Specific questions regarding Calhoun's educational programs, admissions, and other matters related specifically to the College should be forwarded directly to the college.

Applications May Be Filed Online At

http://www.calhoun.edu

P.O. Box 2216

Decatur, AL 35609

256-306-2590

256-306-2591

jobs@calhoun.edu