What are the responsibilities and job description for the Emergency Call Center Operator position at Calhoun County Sheriff's Office?
Job Overview
We are seeking a dedicated and skilled Emergency Dispatcher to join our team. The ideal candidate will be responsible for managing emergency calls, coordinating response efforts, and ensuring effective communication between the public and emergency services. This role requires quick thinking, excellent communication skills, and the ability to remain calm under pressure.
Duties
- Receive and prioritize emergency calls using phone systems, ensuring accurate information is gathered for dispatching.
- Utilize GPS technology to determine the location of incidents and coordinate response units effectively.
- Perform phone triage to assess the urgency of situations and negotiate appropriate responses with callers.
- Maintain detailed records of all communications and dispatches through data entry.
- Collaborate with law enforcement agencies, fire departments, and medical services to facilitate timely responses.
- Monitor radio communications and provide updates to field personnel as necessary.
- Ensure adherence to established protocols and procedures during emergency situations.
Qualifications
- Certification in emergency dispatch or related field is preferred.
- Proficiency in operating phone systems and dispatching software.
- Strong phone etiquette with the ability to communicate clearly and effectively under stress.
- Experience in law enforcement or emergency services is a plus.
- Ability to type accurately while managing multiple tasks simultaneously.
- Excellent negotiation skills to handle various situations with callers effectively.
- Familiarity with GPS systems for efficient routing of emergency services.
Join our team as an Emergency Dispatcher where your skills will play a crucial role in ensuring public safety and effective emergency response.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Dependent health insurance coverage
- Employee assistance program
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Rotating weekends
Ability to Commute:
- Blountstown, FL 32424 (Required)
Ability to Relocate:
- Blountstown, FL 32424: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
