What are the responsibilities and job description for the Receptionist position at Calhoun Funeral Home?
Overview
Calhoun Funeral Homes is looking for professional part-time (15-25 hours a week) receptionists for our locations: Rockside Road in Bedford Heights, Lakeshore Blvd. in Cleveland and West Thornton Street in Akron. We need multi-taskers to serve as first point of contact for our clients and visitors, providing exceptional customer service while managing front desk operations. This role requires strong organizational skills, proficiency in Google Suite, and a welcoming demeanor to create a positive impression of our organization.
Duties
- Promptly answer incoming telephone calls
- Demonstrate “warm greeting, anticipate and fulfill client needs and fond farewell”
- Operate telecommunication system by following phone answering, first call, and communication processes
- Notify appropriate staff of client family/customer arrival
- Work effectively as part of a team
- Adhere to company Code of Conduct and Policies with appropriate confidentiality
- Receive and secure payments from customers
- Process payments made at front desk of firm
- Keep a safe and clean reception areas by complying with procedures and processes of Calhoun Funeral Home
Requirements
- Good communication skills
- Exceptional customer service skills
- Ability to understand and follow oral and written communications
- Ability to prioritize multiple tasks
- Ability to work effectively as a team member
- Ability to work independently in support of team efforts
- Recognition and reliance upon appropriate levels of confidentiality of company and client information
- Knowledge of computer systems and programs
Join us in creating a comfortable atmosphere for our clients while contributing to the smooth operation of our office.
Job Type: Part-time
Pay: $14.54 - $15.16 per hour
Expected hours: 15 – 25 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $15 - $15
