Staff Services Analyst

• Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section.
• Reviews program updates, letters, and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance.
• Compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes.
• Serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memorandum of Understanding.
• Conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems.
• Makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions.
• Analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions.
• May plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms.
• Compiles materials; prepares analytical reports, manuals, and publications.
• Prepares public relations materials (e.g. brochures, informational materials, customer satisfaction surveys).
• Provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment. Evaluates effectiveness through performance measure development and monitoring activities, and recommends modifications.
• Collaborates with County departments and agencies on cross-functional projects.
• Coordinates assigned activities with other departments, divisions, units, and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information.
• Establishes and maintains positive working relationships with co-workers; representatives of community organizations; state/local agencies and associations; internal management and staff; and the public by utilizing principles of effective customer service.
• Reviews, evaluates, and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department.
• Investigates client complaints; maintains complaint-related documentation.
• Plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and/or other assigned functions.
• May supervise clerical and/or technical employees by assigning, monitoring, reviewing, and evaluating their work; may provide training to less experienced staff.
• Performs related duties as assigned.

• Conducts training needs assessment at an organizational level to obtain information to determine training programs/subjects needed for all levels of employees.
• Conducts training needs assessment at the individual employee level to determine employees to be sent to specific training programs, based on participant needs and relevancy of training to participant's job duties.
• Identifies, develops, and/or coordinates resources for training and staff development including curricula, workshops, college coursework, training programs, and on-the-job training sessions.
• Develops and conducts workshops and training sessions on a variety of topics including, but not limited to, technical skills, program areas, supervisory principles, customer service skills, safety, diversity, and sexual harassment prevention in order to provide the necessary information in each subject in the most effective manner.
• Reviews the work of new employees while they are completing a training program to ensure effective learning and progression through the program.

For Fiscal Option (in addition to the general duties):

• Performs fiscal analyses and prepares recommendations relating to the status of various fund balance projections, fiscal transactions, and related financial activities; analyzes findings and prepares recommendations for department management.
• Participates in the preparation of the department's annual budget, including analysis and estimates of expenditures and analysis and projections of revenues.
• Reviews financial data on an on-going basis to ensure conformance with established guidelines.
• Recommends and establishes general fiscal procedures to improve department operations based on cost/benefit studies.
• Completes the quarterly County Expense Claim to the State of California for payment, and oversees the balancing and reconciliation of accounts.
• Assists in the fiscal and accounting oversight, monitoring, and management of contracts, grants, and other funding/expenditure sources. 

• Plans, identifies, and analyzes program administration problems and develops solutions.
• Reviews existing and proposed local, state, and federal legislation/regulations for impact on the department's activities, consults with department personnel; develops recommendations; and prepares proposed changes.
• Performs departmental quality assurance duties by reviewing casework and analyzing time studies and production analyses.
• Extracts and reviews data to prepare reports consisting of specific program/caseload data to monitor progress toward goals, including progress of Quality Improvement Plan.

• Public and business administration principles and practices.
• Methods and techniques involved in conducting analytical studies of administrative and management practices, methods and procedures.
• General research practices, techniques, and terminology to conduct research for a department.
• A variety of computer software applications, including database, graphics/presentation, work processing and spreadsheet software.
• Methods and techniques of report preparation.
• English language (i.e. composition, spelling, grammar, and sentence structure).
• Project management principles to ensure projects activities are conducted in a fiscally responsible and timely manner.
• Principles and practices of effective customer service.
• Principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork.
• Principles and practices of the functional areas applicable to the assigned options.
• Principles and practices of leadership and supervision.
• Community needs and resources.

• Analyze a situation or problem, including stressful situations, accurately and objectively in order to identify alternative solutions and determine an effective course of action.
• Collect and analyze data and information in order to derive logical conclusions.
• Formulate options and make recommendations based on data and information collected.
• Analyze policies, procedures, and programs and make effective recommendations.
• Make sound decisions and independent judgments within established guidelines.
• Read, interpret, and apply a variety of information (e.g. laws, policies, procedures, court cases, memorandum of understanding, ordinances, contract provisions, legislations, directives) in order to provide information and ensure compliance.
• Analyze and interpret basic statistics.
• Perform arithmetic calculations, including ratios and percentages.
• Operate a computer to prepare results of analyses (i.e. reports, tables, charts, and graphs) and perform operations (i.e. conduct research on the internet, collect, input, and retrieve data and information).
• Express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar and volume so that others will understand.
• Make effective presentations and respond to questions from various groups, including boards, committees, and the public.
• Compose business communications (e.g. letters, memos, notices) and reports, policies, and procedures, in a clear, concise, organized, and accurate manner.
• Identify problems and central issues.
• Reason logically and critically.
• Perform, analyze, and document research.
• Research legislative issues and read and understand legislation.
• Recommend and implement changes/improvements.
• Develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public.
• Effectively mediate and resolve conflicts between/with individuals.
• Influence and persuade others to accept a particular viewpoint or to follow a particular course of action.
• Work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups in person and by telephone, including situations where relations may be strained or confrontational.
• Work independently and accept increasing responsibility.
• Prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines.
• Manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines.
• Work as a team member by keeping communication open, offering support, sharing knowledge, and contributing to and/or leading team efforts.
• Supervise clerical and/or technical employees, if required by the position.
• Monitor, plan, direct, assign and review the work of clerical and/or technical employees, if required by the position.

• Principles and practices of employee training and development.
• Adult learning processes.
• Variety of training programs for employee development.
• State and federal laws and regulations related to public assistance programs.
• Basic training needs assessment practices.
• Basic training techniques and methods (e.g. lecture, group exercises, handouts, quizzes).

• Plan, organize, and conduct presentations, workshops, and training sessions on a variety of topics.
• Create visually appealing and understandable training aids and presentations using presentation software.

• Budget preparation and control, basic accounting principles.
• Methods and procedures of governmental budget preparation and control.
• Financial statement preparation.
• Cost/benefit analysis.

• Perform budget, grant, and contract analysis, preparation, and monitoring.
• Analyze and make effective recommendations regarding financial and accounting procedures.
• Compile, compute, and summarize data related to the acquisition, distribution, and utilization of funds.

• Theories, principles, goals, and objectives of public social services/child support services.
• Laws, rules, and regulations governing assigned program areas.
• State and federal laws and regulations related to public assistance programs.

• Apply program planning principles and techniques to problems and issues.
• Build coalitions among groups with differing needs and objectives.
• Plan and evaluate social service/child support programs.

ADDITIONAL INFORMATION 

• A valid driver license may be required at the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis. 
• Positions may require pre-employment screening, including background checks, and fingerprinting. 
• Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. 
• Background checks are required and must be repeated every 5 years.  Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. 
• All Plumas County employees are considered Disaster Service Workers and must take the associated FEMA training.

EXAMINATION INFORMATION

ELIGIBLE LIST INFORMATION

A departmental open eligible list will be established for the county of Plumas. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

APPLICATION DOCUMENTS

If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified. 

If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list. 

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

ABOUT PLUMAS COUNTY 

Plumas County, with a population of 23,090, is located near the northeast corner of California where the Sierra and the Cascade mountains meet and includes rugged canyons, 110 crystal clear lakes, grassy meadows, 1,000 miles of streams. The County seat of Quincy, with a population of approximately 5,300 is about 85 miles from Lake Tahoe and Reno, Nevada. Plumas County offers U.S. National Forests covering over 70% of its area and family recreational opportunities including: golfing, swimming, fishing, bicycling, jet-skiing, parasailing, picnicking, birdwatching, hiking, horseback riding, snowmobiling, and cross-country skiing.

Salary : $24 - $25