Auto Glass Assistant General Manager

Service Center Glass - Chicago Job Summary Responsible for assisting the General Manager with the overall operation of the assigned market. Ensure Glass & Protech Technicians have the support and resources to do complete their work safely and efficiently. To include risk management, teammate development, client relationships, production, and administration. Maintaining company goals and standards for performance with an emphasis on market growth and providing a world class customer experience. Role and Responsibilities Demonstrate a strong ability to lead, develop, and inspire others to achieve success Manages field resources within the designated market Ensure that all Teammates have the required training for their position Assist the General Manager in monitoring the sales, workflow, and overall production Assist General Manager with recruiting, hiring, and mentoring all field teammates Ability to learn and understand budgets and how to impact financial goals Provide teammate feedback and support planning with General Manager Perform frequent quality control reviews for field operations as well as file reviews for estimate accuracy in compliance with company guidelines Responsible for technician assigned tooling, software updates, consumables, and inventory control Build and maintain client relationships through effective communication and engagement Work with General Manager to ensure team is qualified to meet the requirements of our OE and customer expectations and assure ongoing training is taking place to stay in front of industry advancements Demonstrates company core values through interactions with associates, customers, clients, and vendors Monitor the fleet of vehicles in assigned market. Maintenance, registrations, tolls, tracking of vehicles Continuously creating a safety driven culture around work duties and driving habits Other duties as assigned Qualifications, Education & Experience: 2 Years in automotive mobile repair or glass industry preferred Experience in auto repair industry or managing a mobile work force Must be at least 21 years of age Must have a valid driver’s license and ability to pass MVR check Ability to pass a background check Advanced understanding and knowledge of the repair process, procedures, and service information Strong analytical skills; capable of effectively prioritizing and multitasking over a large geographical area Excellent communication skills and the ability to delegate and empower employees. Personable and friendly demeanor with a world class customer service approach to internal and external customers Maintains a well-groomed and professional appearance Requirements: Must be at least 21 years of age Must have a valid driver’s license and ability to pass MVR check Must be able to lift 60 pounds independently Travel may be required for continuing education and certification training Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping Requires frequent driving of company and customer vehicles Extensive travel within assigned area is expected May have exposure to fumes, dust, and chemicals Ability to work in a shop environment in inclement weather Required to wear PPE to include but not limited to facial covering, eye protection, gloves About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.