Dental Office Manager - SLO

Job Description

The office manager must oversee efficiently the operations of the dental practice. The Office Manager works closely with the Staff and Dentists to provide excellent patient care and customer service to patients. He/She is also responsible for all operational activities within the office.

The manager must coordinate marketing, budget office expenses, staff schedules, conduct staff meetings and handle payroll. They may also support the front office staff with scheduling appointments, generating treatment plans and performing billing tasks.

The Office Manager performs tasks requiring both interpersonal and technical skills.

Duties and Responsibilities

• Manage the daily operations of the dental office, ensuring efficiency and quality of care.
• Supervise staff members, providing guidance and support to enhance team performance.
• Oversee fiscal management including budgeting, billing, and financial reporting.
• Ensure compliance with HIPAA regulations and JCAHO standards for patient safety.
• Maintain accurate medical records and oversee appointment scheduling.
• Implement office policies and procedures to improve workflow and patient satisfaction.
• Coordinate with dental providers to ensure seamless patient care delivery.

Benefits

• 5 paid vacation days
• 5 paid sick days
• 6 paid Federal Holidays
• Offices Hours: Monday to Friday 8am to 5pm and Saturdays as needed
• 401k Matching after one year of employment
• Health/Dental/Vision Insurance, Life Insurance and Long-term disability insurance
• Monthly bonuses

Skills and Qualifications

Knowledge, Skills, and Abilities

• Excellent customer/patient service and verbal communication skills. Previous dental office or healthcare experience is preferred, but not required.
• Previous management experience supervising 8-15 employees is preferred.
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
• Ability to apply common sense understanding to carry out details written or verbally instructed.
• Basic computer knowledge required, and experience with dental management software experience preferred.

• Ability to work in fast paced, patient-focused environment.
• Detail oriented with the ability to multi-task.
• Interpersonal skills. Sometimes patients are in pain and/or mental stress. The Office Manager should be patient and sensitive to patient sentiments.
• Listening skills. The Office Manager must be able to listen to patients and employees and work to resolve questions/concerns.
• Organizational skills. The Office Manager should have excellent organizational skills; insure all record keeping and regulatory requirements are fully and accurately completed. The Office Manager may need to handle multiple, competing priorities.

Qualifications (Experience, Education, Certification)

• Previous dental office experience preferred but not required.
• Bachelor Degree is preferred, but consideration will be given to candidates with comparable work experience.
• Previous supervisory experience is required.
• Spanish speaking required.
• Requires excellent customer service skills.

Work Conditions and Schedules

• Office Manager works closely with the dentists in their day-to-day activities. The practice environment is fast paced.
• Office Managers work in a well-lit, clean environment.
• Office Managers work full time and are “on-call” when the office is open. Some evening or weekend hours may be required, depending on the practice.

Physical Requirements

• Ability to walk and/or stand for extended periods of time to observe all areas of the office. The Office Manager will regularly walk between the operatories and the front desk area.

Nothing in this job description restricts CaliDental’s right to assign or reassign job duties and responsibilities for this position at any time.