Front Desk Agent

Caliente Resorts is seeking a Part-Time Front Desk Hotel Agent to join our team. The agent is responsible for greeting and assisting guests & members in a friendly, efficient, and courteous manner, providing all guests with superior service prior to and throughout their stay.

JOB DUTIES:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Check guests in and out of the hotel; process customer payments.
• Respond to guests’ special requests, needs and problems, issues, and concerns, and accommodate large groups to ensure optimal level of guest satisfaction.
• Make, confirm, and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
• Check, monitor and re-confirm online reservations.
• Communicate with other departments in a professional manner via phone and radio.
• Answer inquiries pertaining to the resort’s nature, amenities, policies, membership, dining and driving directions.
• Post charges & appropriate room revenue to guest rooms and house accounts using POS and RoomMaster.
• Responsible for typing daily menu specials and ensuring their timely distribution.
• Follow company policies and procedures.

Qualifications:

• Must possess superior customer service skills.
• Must have excellent verbal and written communication skills.
• Must have the ability to manage multiple tasks at one time.
• Must be able to stand for extended periods of time up to 8 hours a day.
• Must pass a pre employment background check.
• Must be able to work a flexible scheduled including days, nights, weekends and holidays.
• Must have valid Driver’s License
• One-year experience in customer service; hotel operations preferred.

Caliente Resorts is a Clothing Optional Resort and Residential Community. All staff are fully clothed.

Job Type: Part-time

Pay: $13.00 per hour

Expected hours: 24 per week

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work setting:

• In-person
• Resort

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Land O Lakes, FL 34637 (Required)

Ability to Relocate:

• Land O Lakes, FL 34637: Relocate before starting work (Required)

Work Location: In person

Salary : $13