Treasury Service Specialist

Description

JOB SUMMARY

The Treasury Services Department is responsible for the sales and support of the bank’s Treasury Services (TS) products. The Specialist position will encompass various aspects of TS, including sales support, implementation, documentation, and ongoing servicing of the bank’s TS clients. The Specialist will regularly interact with both internal bank personnel and external clients and will act as product expert for all TS products and services. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Execute all operations, administrative and customer service duties associated with TS in a professional and efficient manner through initial set-up, implementation, and ongoing service, including following TS department standards for onboarding and training.
• Support and maintain positive relationships with the highest level of professionalism and responsiveness with all clients and internal units within the bank by providing product/service support, timely and accurate implementation of requests, detailed tracking/follow-up, resolution and prompt communication on all Treasury Management products and services.
• Broad knowledge of all TS products and services with the ability to act as a resource for all internal bank business areas and external clients. 
• Provide pre/post technical, operational support, and troubleshooting assistance to ensure clients are fully enabled to utilize the features of Online Banking and TS products, including but not limited to, Online and Mobile Banking, Bill Payment, Remote Deposit, Positive Pay, Wires, ACH Origination, and Account Analysis.
• Perform routine and scheduled operational tasks such as report reviews, callbacks, file transfers, customer monitoring, and other assigned duties in a timely and efficient manner. 
• Provide support and assist in basic Account Analysis functions including but not limited to providing general support and statement review and explanation.
• Assists with monthly and quarterly management reports, utilizing various PC software including spreadsheet, database, analytical and graphics software packages and provides support for research projects as assigned.
• Provides support with RDC/ACH risk assessments, client annual self-assessments and reviews.
• Assist in the coordination and support of audits and examinations.
• Maintain a strong working knowledge of the Bank’s policies and procedures and ensures activities are in compliance regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations, as well as National Automated Clearing House Association (NACHA) rules and requirements.
• Ability to travel to assigned location as needed.

Requirements

REQUIRED SKILLS AND ABILITIES:

• Experience in financial services, preferably in a cash/treasury services role or related area. 
• A high level of client service, interpersonal skills, and professionalism to communicate effectively throughout the Bank and to represent the Bank positively to current and potential clients.
• Strong analytical, organizational skills and ability to work in a high paced environment.
• Excellent communication skills, oral and written.
• Must be self-directed, motivated and a team player.
• Able to monitor call queues and pending work queues.
• Exercise good judgment to meet the clients needs, engaging management as appropriate to resolve any client issues and/or requests.
• Ability to gather, arrange, compile, interpret, analyze, summarize and evaluate information and data to formulate conclusions and recommended actions.
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook.

Education/Licenses/Work Experience:

• High School Diploma or GED equivalent, Bachelor’s degree preferred.
• Minimum 2 years in banking environment or financial institution. 
• Experience in Cash Management/Treasury Management/Internet Banking preferred.

Work Environment 

• Standard office environment with a moderate noise level.

Physical Demands

The work environment characteristics and physical requirements described here are representative of those which an employee in this position encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access filing cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to position with, and/or bend body downward and forward, and/or extend hands and/or arms in any direction to access files and/or other office machinery. 
• Consistent use of a computer and/or other office machinery is required, such as a keyboard, calculator, copy machine, scan machine, and/or computer printer. 
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally with employees, clients, and vendors.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Pay Range: $28.50 to $36.00 per hour. Pay range may vary based on skills, experience, and location.

Salary : $29 - $36