What are the responsibilities and job description for the Operations Service Manager position at California Creative Solutions Inc.?
Job Description :
We are looking for an Operations Service Manager (OSM) to capture system issues coordinate with GPOCs on correcting those issues and make system changes to correct bugs and possible design flaws. Join a team providing software engineering custom application development database administration and operations and maintenance (O&M) for a system supporting the full system lifecycle. Provide support for deployment packaging system maintenance and troubleshooting for software and virtual infrastructure (cloud) components to maintain sustainability and reliability of the Sponsors system.
Job Responsibilities and Duties :
- Assist customer alumni Office of Alumni Relations (OAR) Staff and contractor colleagues by capturing communicating and translating primary alumni portal user issues.
- Issues may range from technical access problems navigation questions about forms and content form submission status inquiries and / or notifying OAR personnel of action / case management updates.
- Provide external and internal communication options which may include separate phone and email identities requiring administrative management.
- Contribute to development efforts by monitoring user log files and coordinating with low and high elements for any CI / SEC concerns.
- Provide tangible userstory and UI / UX feedback to the development team according to Alumni user observations comments and feedback.
- At times serve as an authorized DTO under the purview of peer DTOs and guidance by the team lead and / or GPOC.
- This key role will be essential for the dual lowtohigh and hightolow data flow of alumni user observations comments and feedback.
Required Skills :
Optional Skills :
Clearance :
Key Skills
Customer Service,ABAP,Apps,Electronics Engineering,Large Account Management,Client Services
Employment Type : Full Time
Vacancy : 1
