General Summary

This position is responsible for performing a variety of collection department duties.  Handles outsource collection agency (SWBC) daily payment file, maintain Asset Management Department mail/email inbox, reconcile department general ledger, review account closure and issue checks, review secured accounts and investigate fraudulent account activities.   Will also assists other collectors as necessary and provide assistance to supervisor as needed. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the daily collection duties pertaining to the department
• Review daily posting file from SWBC to ensure all payments were posted accurately.
• Maintain all incoming mail and email to department inbox   
• Process and post daily checks
• Ensure accounts are closed and reimbursement checks are issued timely   
• Daily and monthly reconciliation of department general ledger 
• Maintain and track all subpoena and levy’s received in department
• Investigate and respond to ChexSystem inquiries and disputes
• Review FIS batch reporting
• Daily and month end charge-off for share and loans 

 Assumes responsibility for establishing and maintaining working relationships with members and employees. 

• Keep management appropriately informed of collection area activities.
• Ensure compliance of all applicable regulations, industry standards, and internal policies (FCRA, FACTA, FCBA, CDIA, CRRG, Privacy Act, Dodd-Frank Act/UDAAP).
• Ensure compliance of all documents related to legal issues (bankruptcies and small claims).
• Knowledge of credit union collection policies and procedures.
• Attends monthly collection department staff meetings.

 Assumes responsibility for other related duties as required or assigned.

• Communicate with collection agencies, vendors and attorneys as needed.
• Assists other collectors when workloads and call volume high.
• Helps out with all other collection department duties as requested or assigned.

QUALIFICATIONS

• EDUCATION/CERTIFICATION: High School Graduate, College Degree preferred
• REQUIRED KNOWLEDGE: Exposure to collections policies and procedures. Working knowledge of related computer applications including Microsoft word and Excel.
• EXPERIENCE REQUIRED: Experience in fraud mitigation and risk analytics in deposits, loans and cards. Strong analytical skills to identify and quantify problems and provide effective solutions. Excellent verbal and written communication skills.
• SKILLS/ABILITIES: Ability to solve problems and carry out responsibilities with little supervision. Strong organizational and member service skills. Ability to work across organizational lines to foster teamwork, trust, and quality execution. Ability to work independently in a changing environment. Ability to interact effectively at all levels and under trying situations. Ability to adapt as the credit union evolves and workloads increase.