Patient Support Representative

Azul Vision

Have you dreamed of working in the Ophthalmology field but weren’t sure where to start? Do you want to use your strong interpersonal skills to help others? Are you an organized person who likes working in a team environment? If so, a position as a Patient Support Representative might be the fit for you. Patient Support Representative are one of the most sought-after medical professionals, and the position allows for career growth and certification in the medical field. Join Azul Vision to be fully trained in this exciting position and jumpstart your career in the ophthalmology field!

Patient Support Representative

Responsibilities include the provision of exceptional customer service and preparation of documents to ensure patient satisfaction and professionalism and smooth clinic flow. Assist with telephones including scheduling/rescheduling appointments. Posting all monies collected at the Front Desk to patient accounts as well as balancing all monies, credit card transactions and checks at the close of business.

KEY RESPONSIBILITIES

• Greet patients with a smile upon arrival
• Answer phone by 3rd ring
• Check-in patients
• Verify all information is correct in demographics for all patients
• Obtain/ scan insurance and identification cards
• Make sure all authorizations are put in system
• Process new patient information packets
• Add PCPs to all patients' charts
• Post monies/batch reconciliation
• Put up fee tickets promptly
• Communicate with the staff and patients regarding wait times/ delays in clinic
• Scanning in documents (outside medical records/ consents/ all pertinent information)
• Appointment confirmations
• Appointment reschedule when needed
• Request authorizations
• Review the schedule to ensure all requested testing appointments have been kept
• Insurance verification / Eligibility (HMO, PPO, and Vision Plans)
• Review scheduled/ insurance verification for and reschedule any ineligible patients
• Review the schedule to ensure all required authorizations are obtained
• Checking incoming and outgoing fax status
• Ensure all Medical records request get to the correct department for processing
• Maintain a clean work/ waiting area, restock business cards for all doctors
• Take messages to send tasks to technicians when needed
• Check out patients,
• Make sure all doctor's orders are complete
• Verify that correct insurance has been added to encounter
• Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
• Offer dark glasses for dilated patients
• Hand out surveys/Yelp cards

Leadership

· Creative problem solving

· Interpersonal skills

· Leadership abilities

· Oral and written communication skills

· Proactively sets, meets, and strives to exceed expectations

Communication
Is an open, clear confident communicator

· Communicates effectively to ensure deliver best services to patients

· Professionalism

Health and Safety
Comply with all company health and safety systems, policies, protocols, and legislative requirements

· Is aware of the requirements that Azul Vision has in terms of Health & Safety and is committed to own safety and wellbeing and the safety of others in the workplace

· Ensure own reporting of incidents, accidents and near misses

· Ensure housekeeping in own work area provides a safe and healthy environment

Quality & Continuous Improvement
A high standard of quality work is produced

· Actively participate in team discussions which includes opportunities for process improvements

Administration
Meets and/or exceeds agreed objectives and goals

· All written and verbal communication meets agreed standards

Other

Any other duties the employer may reasonably require the incumbent to perform.

Functional Relationships

· Medical Operations

· Medical Directors

· Office Support Staff

· Human Resources

· Billing/Finance

· Clinical Services

EXPERIENCE:

Minimum:

• High School Diploma (or its equivalent)
• 2 years of experience in the medical field front office
• Experience working with the public.

Preferred:

· Over 2 years and up to and including 5 years of experience.

· Experience in medical reception and customer service.

KNOWLEDGE, SKILLS, ABILITIES:

• Computer literate.
• Ability to type 25 wpm.
• Working knowledge of general office duties.
• Working knowledge of contracted insurance plans.
• Good verbal and written communication skills.
• Good telephone skills.
• Customer service oriented.
• Task-oriented.
• Ability to work in a fast-paced environment.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Ability to Relocate:

• Huntington Beach, CA: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $23