Tax Program Supervisor

Job Description And Duties

Under the general supervision of a Office Service Manager I, in the Information Validation Section (IVS) of the Processing Services Bureau (PSB), the incumbent plans, organizes, and directs the work of processing and service units that are engaged in clerical and technical activities. The incumbent supervises and provides technical assistance to employees responsible for the accurate processing of Personal Income Tax (PIT) returns and payments by use of the Return Analysis (RA), Taxpayer Information (TI), Case Management (CM) and other systems necessary.

Additional positions may become available (RPA 2425-01906).

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You will find additional information about the job in the Duty Statement .

Position Details

Job Code #:

JC-470977

Position #(s):

564-732-9589-XXX

Working Title:

Tax Program Supervisor

Classification:

TAX PROGRAM SUPERVISOR, FRANCHISE TAX BOARD

$4,713.00 - $5,903.00

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”.

• Working knowledge of Franchise Tax Board (FTB) systems: Case Management (CM), Taxpayer Folder (TPF) and Taxpayer Information (TI)
• Ability to establish priorities and allocate resources to maintain a consistent workflow to assist with eliminating backlogs wherever possible
• Experience with reviewing and monitoring the work and activities of others to ensure appropriateness, accuracy, and consistency with procedures, directives, and policies
• Self-motivator with a strong work ethic
• Strong leadership skills, including the ability to inspire, motivate, mentor and build teams
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Ability to communicate effectively and maintain cooperative working relationships with others at all levels of staff
• Ability to work independently as well as cooperatively in a team environment
• Flexible and willing to learn in an environment that is fast paced and ever changing
• Ability to effectively communicate directives and expectations in writing and verbally
  
  

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification and Hiring Unit

(916) 845-3608

Hiring Unit Contact:

Dominique Anthony / FDHT

(916) 845-4802

dominique.anthony@ftb.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Office

(916) 845-2860

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 4/3/2025